Metadesign
Level 1: Cadet

how to block overseas calls that go to VoiceMail?

Answered

We get RoboCalls to our mobiles and we can block them on an iPhone but the call still goes through to VoiceMail (101), the VoiceMail record is usually 30 seconds of silence. How do we block the call completely so it is dropped immediately and doesn't go to VoiceMail either. thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: how to block overseas calls that go to VoiceMail?

Yes it will. If it doesn't come through instantly then this can be applied by our Mobile Faults team on 132200 (24/7) and saying 'Mobile Faults'. Then advise them you want Voice to Text activated on your account.

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4 REPLIES 4
Support Team
Support Team

Re: how to block overseas calls that go to VoiceMail?

Hi Metadesign,

 

I can appreciate that these calls can be frustrating. Regrettably there isn't a way to block these calls from going to voicemail. You can however remove Voicemail from your service but I can appreciate that you may need this service.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Metadesign
Level 1: Cadet

Re: how to block overseas calls that go to VoiceMail?

Thanks Jessica, we suspected as much.

 

If we disable VoiceMail, will the Voice-To-Text still be an option?

 

thanks.

 

Support Team
Support Team
Accepted Solution

Re: how to block overseas calls that go to VoiceMail?

Yes it will. If it doesn't come through instantly then this can be applied by our Mobile Faults team on 132200 (24/7) and saying 'Mobile Faults'. Then advise them you want Voice to Text activated on your account.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Metadesign
Level 1: Cadet

Re: how to block overseas calls that go to VoiceMail?

Thanks Dan, we will give that option a try; it will be likely good enough to work around the irritation of the Robocalls.

 

 

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