Level 2: Rookie

Email stopped working

Hey guys my email stopped working after 18 months. Talked to support and they say there are no server issues. My password and username are correct. It tells me that mail server not responding make sure I have the correct info.

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Support Team
Support Team

Re: Email stopped working

Hi FrustratedWithO, 


Sorry to hear of the email troubles that you have been experiencing. 


Just to clarify, is this when using an email client such as Microsoft Outlook? 


Are you able to log into your webmail here: http://email.telstra.com and all seems ok? 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Email stopped working

Also what incoming and outgoing settings are you using and is it setup as POP or IMAP?
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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