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As this is a public forum no one here it is unlikely you will be able to get the resolution(s) you are after via these forums (as most of the users are fellow customers).
If you have already lodged a complaint and are unsatified with the resolution(s) or lack of that the complaints team have provided you can escalate the complaint to the CEOs office who might be able to assist you further. If you have your complaint number (should start with SR1-x) you can submit the escalation online via the form here. Hopefully they might be able to take a more holistic approach to the situation and the issues you are having.
Failing that if the situation is making you consider changing providers or cancalling your serivce you could also try and speak to the dedicated disconnection team, they are adelaide based so their hours are 9am to 9pm ACST and they are on 132200 and say "disconnect".
I would expect one of those two teams would be your best bet to get the situation resolved.
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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