We have an issue with our NBN (Business plan).
Was having no connectivity and called support so they ran some tests etc, etc, etc, etc then they told me everything is fixed because they said it is and the DSL is synching so there.
However this is not the case at all.
I switched from the V7610 to a tplink 9970 and ran the auto setup. It works great (with a dynamic IP) - get the internet for a while - but then after the lease expires on the IP we get our old IP back (static) and that's the last time the internet works.
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Apologies for the delay in responding and for the issues with your business broadband service. Has this matter been followed up on or resolved since your post?
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