melissa82
Level 1: Cadet

NBN DNS issue

Hi.

We have an issue with our NBN (Business plan).

 

Was having no connectivity and called support so they ran some tests etc, etc, etc, etc then they told me everything is fixed because they said it is and the DSL is synching so there.

 

However this is not the case at all.

 

I switched from the V7610 to a tplink 9970 and ran the auto setup. It works great (with a dynamic IP) - get the internet for a while - but then after the lease expires on the IP we get our old IP back (static) and that's the last time the internet works.

 
Here is the diagnostics from the modem:

Test Internet Browsing

   Test xDSL Synchronization
Pass
   ATM OAM Segment Ping
Pass
   ATM OAM end to end Ping
Pass
   Ping default gateway
Pass
   Ping primary Domain Name Server
Fail
   Test DNS Root
Fail
   Network Connection Status Inspect(NCSI)
Fail
Diagnostics Complete
 
So - works great until the static ip is returned. I cant convince support that there is an issue. 
 
Anybody offer some advice?
 
Cheers

 

 

 

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1 REPLY 1
Support Team
Support Team

Re: NBN DNS issue

Hi @melissa82

 

Apologies for the delay in responding and for the issues with your business broadband service. Has this matter been followed up on or resolved since your post?

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