Is there anyway to get directly to an Australia Telstra rep, I'm sick of trying to get these overseas call centre staff to understand my problems, they also seem to be intent on selling you more services & wanting you to do a survey, even when you hang up on them, they ring back & email you.
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That may be the case however they should reverse the roles. Get the Australian team to answer the phones and the overseas support to run the forum, Faceache and twatter.
I also have this problem and I also have dificulty understanding offshore call staff. As lovely as they are I feel that I am forever saying excuse me I did not get that.
I agree they are lovely people however Telstra are only using them because they are cheap. I am actually surprised they haven’t got oversees grape picking gangs maintaining their hardware. I mean why stop at outsourcing support.
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