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Shamerv64
Level 1: Cadet

Poor Telstra Customer service.

Hello,

Rang Telstra to disconnect a service to my watch, it took over 1 hour and 45 minutes to achieve. Ist Representative had no idea what I was talking about and kept insisting my account number, had no idea of what I was asking. 2nd call Same same, 3rd call same same, 4th call same same 5th call I get a young guy who still had no idea what he was doing and was quire the smart arse about, asked to speak to supervisor would not put me through.

First 4 Representatives were of Indian origin very hard to understand, one in particular was quite aggressive, an hour after I spoke to this person he rang me back from a Private number and when I answered he called me racist and Aussie scum, now I know it was the same guy.

Then for 2 hours I kept getting Reverse call calls that wanted me to accept a reverse charge on my mobile, I declined this kept going for an hour and half.

I then received another call from the same guy from Telstra and yes it was the same Telstra representative I spoken to earlier.

When is it ok for Telstra to allow it workers to harass a customer just because I said I can’t understand you can I speak to someone I could understand, he gets shirty and I hand up.

Your a national disgrace Telstra your service is below par and as soon as NBN come to my address it will be adios Telstra. Disgrace Telstra and Disgrace.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Poor Telstra Customer service.

There is no acceptable reason for anyone to be abusive.

I would suggest, lodging an official complaint. Explain the situation, and let them know, they should be able to have the call reviewed to hopefully improve their service.

 

https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-p...

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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