Was this helpful?
Yes. Assuming you aren't on contract and subject to Early Termination Charges.
Sorry to hear you are wanting to cancel your service.
We have specialised resolution team set up that I would recommend you speak with.
Once connected will do anything they can to assist and keep you as a customer.
If you're contemplating moving to another provider, please call us on 13 22 00, and say, 'Disconnect' at the voice prompt.
(They are open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)
If you need a link to our current range of mobile offers please click here: https://tel.st/ddlh2 and for bundle offers here: https://tel.st/ld4wh
Please let us know how you get on and what the outcome was.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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