Highlighted
deepsh
Level 1: Cadet

Regarding prepaid sim activation

Hi there 

          How are you, well i currently i am on boost mobile prepaid plan but want to switch to telstra mobile therefore i bought a telstra prepaid sim from telstra shop northcote and i explained them that i want use my same mobile no. they provided me a sim that was assigned to other no. as i did not want to change my mobile no. i called to customer care they said you need to get a blank sim next day i went back to telstra shop explained them again and than they gave me a blank sim, later i tried to activate that sim but unfortunately that blank sim has only 12 digit serial no. which system does not pick please suggest me what can be done kind regards deepak 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Regarding prepaid sim activation

Hi deepsh, 

 

Our Pre-Paid team via secure Live Chat here:  http://tel.st/hsc3 can assist with a new Pre-Paid service for you and port in your existing mobile number. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now