haydencoonan
Level 13: Super Sleuth

Registration Issues

Answered

Hey folks!

 

I normally sign in with facebook, however I wanted to be able to stay signed in, save my log in/password, etc..  So I tried my username, then tried to reset my password using my email address - it advised that my email address wasn't in the system.. So I thought.. okay, I'll try and register.. Nope, couldn't do that - said that my email address is already associated with an account..

 

Any ideas?

 

H

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Registration Issues

Hi Hayden,

 

Try going into "My Settings" and click on the "Social Connect" tab. Under "Facebook Connect", click "Disconnect from My Facebook Account".

 

Once you do this, a prompt will come up and ask you to create a password for your forum account. That way you can sign in with your Login Name and Password. Currently, you do not have a forum password as your login credentials are tied to your Facebook account.

 

Please let me know if you have any issues setting up your password and I will be glad to help. Smiley Happy

 

Best regards,

Larry

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5 REPLIES 5
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Ben_F
Community Alumni (Retired)

Re: Registration Issues

It doesn't work either way with staying signed in :-(

 

i do the same thing as you, and I was able to reset my password. Can you try using your "Facebook Email" account?

 

B.

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haydencoonan
Level 13: Super Sleuth

Re: Registration Issues

facebook email didnt work..

 

I was only attempting to sort this as I am occassionally accessing Crowdsupport via mobile, and to sign in I need to swap from mobile to full view to sign in with facebook..

Community Manager Community Manager
Community Manager
Accepted Solution

Re: Registration Issues

Hi Hayden,

 

Try going into "My Settings" and click on the "Social Connect" tab. Under "Facebook Connect", click "Disconnect from My Facebook Account".

 

Once you do this, a prompt will come up and ask you to create a password for your forum account. That way you can sign in with your Login Name and Password. Currently, you do not have a forum password as your login credentials are tied to your Facebook account.

 

Please let me know if you have any issues setting up your password and I will be glad to help. Smiley Happy

 

Best regards,

Larry

---------------------------------
Don't forget to tag answer's as an accepted solution, which will make it easier for other users to find the answer too.
haydencoonan
Level 13: Super Sleuth

Re: Registration Issues

Thanks Larry, done! Smiley Happy
Community Manager Community Manager
Community Manager

Re: Registration Issues

Glad to hear you got it worked out! 

If you have any other questions about the community, please feel free to send a PM my way. Smiley Happy

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