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Nicholas610
Level 1: Cadet

Reporting fraud - fraudulent use of personal bank mastercard for Telstra Online Billpay

My Commonwealth Bank card details have been fraudulent used to purchase 'Telstra Online Billpay'. Who do I need to pass on this information to at Telstra? Is there a email address to write to or a direct contact number to call please? The bank card has now been cancelled/stopped by the bank and I have reported the issue online to ACSC (Australian Cyber Security Centre) via www.cyber.gov.au who also notify Queensland Police.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Reporting fraud - fraudulent use of personal bank mastercard for Telstra Online Billpay

The best channel to go through would be complaints as the transaction will not be traceable by the frontline consultants. 

 

https://telstra.com/complaints 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Baldy17
Level 1: Cadet

Re: Reporting fraud - fraudulent use of personal bank mastercard for Telstra Online Billpay

Can someone give me an update on this case? I have had $1000 come out of my account on 3 seperate transactions from this 

Support Team
Support Team

Re: Reporting fraud - fraudulent use of personal bank mastercard for Telstra Online Billpay

Hey Baldy17,

 

I'm sorry to hear that you have been affected by this fraudulent activity and apologise for any inconvenience this has caused Smiley Sad Have you been able to have this raised as a complaint as advised by Jupiter?

 

If needed this can be lodged via our secure form at

 

https://tel.st/ke869

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