Level 1: Cadet

Rich communications services


I have a telstra samsung s8 and my Colleague also has the same. i have Rich communications services turned on, they do not.

I sent a picture which says it has been sent. however they did not receive it. 

I switched RCS off on my phone and resent the picture, which they then received.


my question is if they turn the service on, will they receive the picture again?


i read on the FAQ's that

"Undelivered RCS File Transfers are stored and forwarded when you’re back online "

but it said its status was sent, not undelivered.


can anyone confirm this?






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Support Team
Support Team

Re: Rich communications services

Hi JuniorB,


Thanks for reaching out via CrowdSupport. Understanding you are having some trouble with RCS, we do have FAQs available about the servce via:




If you wish to discuss this further, our Mobile Tech team via live chat.


Let us know how you go.

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