JuniorB
Level 1: Cadet

Rich communications services

Hello,

I have a telstra samsung s8 and my Colleague also has the same. i have Rich communications services turned on, they do not.

I sent a picture which says it has been sent. however they did not receive it. 

I switched RCS off on my phone and resent the picture, which they then received.

 

my question is if they turn the service on, will they receive the picture again?

 

i read on the FAQ's that

"Undelivered RCS File Transfers are stored and forwarded when you’re back online "

but it said its status was sent, not undelivered.

 

can anyone confirm this?

 

thanks

 

 

 

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1 REPLY 1
Support Team
Support Team

Re: Rich communications services

Hi JuniorB,

 

Thanks for reaching out via CrowdSupport. Understanding you are having some trouble with RCS, we do have FAQs available about the servce via:

 

https://crowdsupport.telstra.com.au/t5/News-Feed/Telstra-Messaging-FAQs/ba-p/713814

 

If you wish to discuss this further, our Mobile Tech team via live chat.

 

Let us know how you go.

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