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Moderator Deanna

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Level 1: Cadet

A screen opened automatically on my iPad saying I had been chosen by Telstra to receive a free phone for being a long term customer - I had to click on a link .... sounded a bit dodgy - is this a hoax?

Level 1: Cadet


I live 10kms east of Bundaberg.  I struggle to get 3g service wifi and mobile phone, what will happen when 3g disappears 2020. Are we likely to get any towers out this way? Will I be able to get out of my contract.  I am away from home a lot so NBN i ...

Level 2: Rookie

I’ve been a customer of Telstra 7 years paying my bills on time. 9 months ago signed up to a plan on a s9 for 130/month, since then new plans have come out costing less and offering unlimited data under their peace of mind plan.
So I get all these s ...

Level 1: Cadet

Telstra believes they are above regulation and authorise staff to do what ever they want with zero reprimand.

Level 1: Cadet

Can someone please tell me what happens to all the mobile traded under the "new phone feeling" or those returned at end of lease?I am curious if they go to landfil, charities or are they available for purchase somewhere?  

Level 1: Cadet

While Watching AFL through KAYO Sports on my Telstra TV a message appears about “rest mode” after about 2 hours, can someone help me disable this setting.

Level 1: Cadet

I had a very long frustrating chat yesterday with Rona Liza regarding our NBN home bundle and requested a copy of the chat for proof of what was offered but did not receive it. A couple of hours later chatted with James Dean and he assured me the ema ...

Level 1: Cadet

Our cable broadband has been down for 24 hours and now Telstras wondrous website tells us that it will take another TWO days at least
When i ring them they can not tell me what is wrong but i gather its only our suburb effected
The sceptic in me says t ...

Level 1: Cadet

Honestly Telstra, you would think that in the 21st century it would be easy to block idiot scam callers trying to gain entry to my home computer. The number that comes up is 0260208608. I realise that this is not where the call is originating, but re ...

Level 4: Private Eye

G'day,When trying to read through a thread/topic on CrowdSupport, it seems the posts are listed all over the place time-wise which I find very unhelpful.  A 'default' unlike any other on-line forum I've come across.A search also lists items out of ch ...

Level 2: Rookie

I have a - email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

Level 1: Cadet

Why is Lifestyle Food HD? It is only SD Channel. Some programs are in HD streaming.

Level 4: Private Eye


I'm just wondering what the right side, blue half circle around the account avatar (not in posts) is related to. Before I posted this it was half, after and hence this edit, it's now 2/3rds. I searched "avatar" but nothing related.


Level 4: Private Eye

Change of email address here and can't see how to do it in my profile, and noted an old thread re this and gather it needs a mod to fix?

Level 1: Cadet

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut  two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

Level 4: Private Eye


I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

Level 1: Cadet

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Level 2: Rookie

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

Level 19: Deputy Director

The guy on the main crowd support website page in the video looks angry i don't like seeing him anytime i logon.  this guy

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