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May 2013

How to Search on CrowdSupport There are three different search options on CrowdSupport: (1) Search CrowdSupport for previous posts (2) Search for Knowledge Base articles (3) Search for Users Search for Previous Posts Have a question ...

Level 5: Eagle Eye

Monday

Over the past 2 1/2 months since moving to my new address I've reported a fault on my landline service three times, all fixed fairly quickly & calls diverted to my mobile in the meantime however, each time after reporting a few hours later I had a ca ...

Level 1: Cadet

Sunday

My Commonwealth Bank card details have been fraudulent used to purchase 'Telstra Online Billpay'. Who do I need to pass on this information to at Telstra? Is there a email address to write to or a direct contact number to call please? The bank card h ...

Level 2: Rookie

2 weeks ago

Hi Wehn I log into Crowd Support, click on my profile & click on messages it says "access denied" "You do not have sufficient privileges for this resource or its parent to perform this action.Can you please help?Gary.

Level 1: Cadet

2 weeks ago

I have rmg text coming up on my pre paid account, what is an rmg text?

Level 1: Cadet

3 weeks ago

A had a call from Justine-(accident advise management) asking me if I was involved in a minor accident. When I answered NO he apologized and hang up. Is it a scam? The number is <removed by community moderator for privacy>

Level 1: Cadet

3 weeks ago

Have tried to run https://speedtest.telstra.com/ and it fails with a 404 error as can be seen in the captures.This worked previously and is powered by OOKLA.The page does open but one can no longer run the speed test from there.What has changed and ...

Level 1: Cadet

3 weeks ago

I recently purchased the Huawei Pro 30 3 weeks prior to the offer of Huawei watch offer. Do you think it's possible to ask for the offer to be backdated weeks. I spend in average 1400.00 a years for my mobile services

Level 2: Rookie

4 weeks ago

I am receiving multiple hang up calls from 1-(758) numbersAssume this is a scam relying on receiver to return the call at international rates. Whilst I can block individual numbers can I block those from a whole country

Level 1: Cadet

4 weeks ago

Hi just wondering if someone can assist my elderly mum received the NBN scam call whilst we have told her to ignore she was fed up with receiving the calls and did not press 1 or 2 she rang the number back she didn't give any info back but I am just ...

Level 2: Rookie

4 weeks ago

Recently received a call from a Melbourne number claiming to be a Telstra rep. They knew my account number and an uncomfortable number of account details. This person was offering me a cheaper plan and wanted to email me the details of this new plan. ...

Level 1: Cadet

a month ago

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Level 1: Cadet

a month ago

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

Level 4: Private Eye

June

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Level 2: Rookie

April

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Level 3: Gumshoe

February

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Level 3: Gumshoe

February

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Level 2: Rookie

February

Does anyone know how offshore operators on the help lines work? I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls. Poor sods.

Level 2: Rookie

September

I received a voicemail wanting to confirm details before they process my order.

Level 3: Gumshoe

December

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

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December by Representative

Level 3: Gumshoe

November

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

Level 1: Cadet

June

Why esim still not available on iPhone XS ?

Level 1: Cadet

April

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

Level 4: Private Eye

August

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

Level 1: Cadet

June 2018

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Level 3: Gumshoe

April 2018

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Level 1: Cadet

April 2018

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Level 1: Cadet

April 2018

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May. But l am not able to use my phone. I can use it for emergency only. I don’t understand why, can anyone help ...

Level 2: Rookie

March 2018

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Level 1: Cadet

March 2018

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Level 2: Rookie

September 2017

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

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Community Feedback & Discussion

How to Use the Search Feature on CrowdSupport

Is Telstra fault reporting being hacked?

Reporting fraud - fraudulent use of personal bank mastercard for Telstra Online Billpay

Issue with messages

Rmg text

call regarding a minor accidend

Telstra Speedtest https://speedtest.telstra.com/ not working 404 error

Huawei Pro 30 Watch offer

Scam calls from 1-(758) numbers

NBN Scam

Phone spam

Transfer of Telstra company phone number to personal sim card

EMails from Santos.com are getting bounced at bigpond.com.au and iinet.net.au

Connect 2 computers to NBN

Mailboxes

Telstras 'You speak, we'll listen. Feedback request.

Personal Avatars

Offshore operators

Is (02) 9213 2700 a legitimate Telstra phone number?

PROFIT & REDTAPE V CUSTOMER SAFETY

Calls from Telstra scams

esim

Phone line abolishment for demolition

Account notifications/number badge on bell icon

Freezing

garders cut line

Telstra air has stopped working in Mosman NSW, was working, now no signal 📶

Recharge prepaid mobile problems

"community feedback & discussion"

New My Account Format is Poor

Close local store

Telstra 24x7®