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Community Manager Yannick Community Manager
Community Manager

In November the way you log in to CrowdSupport is changing. All users of CrowdSupport will need to log in using a Telstra credential. 
  If you’re a member who uses the community login, this affects you. You’ll need to either:   1. Register with Tels ...

Moderator Deanna
Moderator

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

IanTMM
Level 2: Rookie

Hi Community. I have just changed over to windows 10 & on reloading my office 2010 & trying to setup outlook 2010 I have encountered issues.I have used the IMAP & STMP as was instructed by Telstra support BUT I only get some emails in outlook. To get ...

Relp
Level 1: Cadet

Have been trying to contact the phone number given to find out a little more about my options and TelstraTV. Have been listening to hold music for 25 minutes.So much foe service. I shall probably just get rid of the t-box.

Community Manager Yannick Community Manager
Community Manager

Hi everyone   After six years of running the Telstra Crowdsupport Community I’m sadly going to be leaving my role as Community Lead. I am moving into another Telstra business (Belong) and although I will be sad to go, I am leaving the community in go ...

Christian_J
Level 2: Rookie

 Once again, we have the endless biased and bigoted examples from the Telstra Corporation. Look at just about ANY image or website page and we see the complete LACK of Men and Boys. Almost EVERY image is and are FEMALE. WHY the blatant SEXISM Telstra ...

Catey
Level 1: Cadet

I got a call supposedly from Telstra on home phone yelling me my internet would be disconnected due to something wrong with my firewall and that things like fb etc were vulnerable and being hacked. She wanted me to connect my laptop up which I guesse ...

Kennels
Level 1: Cadet

Hi, I can't post a complaint from the feedback complaint page. It keeps erroring. Ironic because I called to discuss a complaint and they asked me to post it there. Is there any other way to make a complaint to Telstra? 

Housie
Level 2: Rookie

For 3 days in a row, I have had calls from an asian call centre (can hear lots of people in th background) on my home number saying that they are from Telstra and that they have detected someone using my internet (other than me).  they have my name b ...

dmblack
Level 2: Rookie

Hello Team,

Attempting to report a phishing email requests users provide full email content, including headers.

In this case; the text area seems to have a character limit of 3850. The headers alone of the mail item I’m trying to report blow out the li ...

Dipti
Level 1: Cadet

Hi Telstra,Recently I had a lengthy 45 min chat with Telstra billing team regarding international call charges on my mobile plan and even after they confirmed on phone that the call charges shall be reversed, I have n't seen this mentioned in their e ...

TheDude
Level 1: Cadet

Hi. First crowd source message. Apologgies if it seems a bit lame. Just wondering how many other NBN / Telstra customers had their NBN / Tesltra interent connect disconnected the Friday before Christmas, 22nd December....? Being Sonos user, no music, ...

dmblack
Level 2: Rookie

Hello Team,

Attempting to report a phishing email requests users provide full email content, including headers.

In this case; the text area seems to have a character limit of 3850. The headers alone of the mail item I’m trying to report blow out the li ...

JoeBlo99s
Level 1: Cadet

Hi Everyone. I tried to pre-order 5 iphone 7 plus for my business and i am getting nowhere.  Each live chat i go on the telstra staff give me different answers. I sometimes get referred to a "supervisor" and on that level each supervisor gives a diff ...

destino
Level 1: Cadet

I've been at home lately and I've received sometimes 2-3 calls per day from dodgy Indian call centres purporting to be from Telstra and offering to help me fix up major issues that i am having with my internet. They attempt to direct me to eventvwr s ...

balt23
Level 1: Cadet

Telstra arranged an appointment for last Saturday 3rd June 2017 to call me and work out my NBN issues. The time they were supposed to call was 9:00 AM - It is now the 6th June and I'm still waiting.I clicked on the link on the SMS I received so Telst ...

KimBrem
Level 1: Cadet

I had a crowd support account ,set up the new one as requested by Telstra to bring the old stuff across. nothing in the new profile after a fortnight. Someone sent me a message under the old account and I have no record in the new account to contact ...

Macavity
Level 1: Cadet

I am not sure where to direct my query. I am writing a research paper focused on crowd support with Telstra as the case study.It was reported as of July 2013, Telstra's "CrowdSupport" had 65,000 members and 77,000 posts. How do I find the current sta ...

ena
Level 3: Gumshoe

abbreviations of tech terms key would be useful for newbies.   Any thoughts?

Swanbird
Level 2: Rookie

HI,I have been receiving marketing calls to my pre-paid mobile. Each time they call they ask for a particular person which is someone I do not know. Obviously this person has given a false number when he filled an online survey. I have been bombarded ...

Birch1938
Level 1: Cadet

Have redeemed one drive offer but still says I only have 5gb of storage. Where do I access the extra storage ?birch1938

JJ251
Level 1: Cadet

I am receiving text messages apologising that our phone service is not working but will be fixed by 20July. Ring ............ if you have any queries. I can't remember the phone no. it said to call, as I have deleted the messages,but started with 13. ...

Community Manager Yannick Community Manager
Community Manager

Hi everyone   After six years of running the Telstra Crowdsupport Community I’m sadly going to be leaving my role as Community Lead. I am moving into another Telstra business (Belong) and although I will be sad to go, I am leaving the community in go ...

Wateryew
Level 1: Cadet

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

o_0
Level 16: Secret Agent

The guy on the main crowd support website page in the video looks angry i don't like seeing him anytime i logon.  this guy

telstraex
Level 1: Cadet

I use the 'Who Called Me' app to block unwanted calls (great feature!) . However one of the 'spam' numbers I need to have unblocked for my phone as its also used by my work to call me for conference calls.I cant seem to unblock though. Ive tried sett ...

PaulineRoozen
Level 1: Cadet

I bought a simcard from Telstra. I can receive and make calls and texts but I don't have any internet. I already put a Apn in my phone, restarted my phone.. It's not working. Hope somebody can help me!

Dkeevers1
Level 1: Cadet

 Hi Neil, These wires are not our assets. The thicker black wire in front of a Mitsubishi truck, it appears to be an Optus wire. And the second picture with the wire tied up with white duct tape, seems to be a Telstra wire. Please contact them direct ...

prb
Level 1: Cadet
Wingnut5
Level 1: Cadet

Hello, I will be taking delivery of a Telstra Gateway Max 6300 sson to replace the 3100. I am considering connecting a Netgear R7000 router to it as my son is constantly complaing of bad connection when he is on hois PS4, and it is excerbated when I ...

Jodi2677
Level 1: Cadet

If I purchase a new TBox privately, can I still register it to make it fully functional??

HectorManuel
Level 1: Cadet

My digital pass is not working. Pop up a message saying "there are was no active subscriptión found in your NRL digital pass subscription. Please subscribe using an in-app option below

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