CrowdSupport®
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Community

Community Feedback & Discussion

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Community Feedback & Discussion
Show more
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Deanna
Moderator Deanna
Moderator
May 2013

How to Use the Search Feature on CrowdSupport

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

  • 2,482 Views
  • 0 Replies
1 Kudo
Like
More
smartmobile-ant
smartmobile-ant
Level 1: Cadet
Tuesday

team. $1200 smart antenna covers 600 meters circumference from place of residents is this true

spoken to country wide expert about coverage

0 Kudos
Like
More
Tony131
Tony131
Level 2: Rookie
Saturday

Forum Posts being archived

I today tried to update 2 topics with answers and was advised by the site to start a new topic as the topics were archived. The most recent was from July 19.I can't see the point of 'archiving' older topics which makes it more difficult to answer or ...

  • 80 Views
  • 0 Replies
0 Kudos
Like
More
Blaggsy
Blaggsy
Level 2: Rookie
2 weeks ago

telstra liberate

Does anyone know how to transfer a call from desk phone to mobile with Liberate? Business connect used to be dialling ,*11thanks

  • 124 Views
  • 0 Replies
0 Kudos
Like
More
Brucef181
Brucef181
Level 1: Cadet
2 weeks ago

Nbn speeds

NBN speed I getting 10Mbps of evening instead the 50Mbps I was sold which is unworkable as I did have Bigpond cable getting 100Mbps down  they told me that what I be getting & wanted to gown grade my plan it suit the speed I getting I said no their n ...

  • 75 Views
  • 0 Replies
0 Kudos
Like
More
Bianca8_81
Bianca8_81
Level 1: Cadet
3 weeks ago

Laptop

Hey does anyone know if telstra will provide any laptops on a plan. I believe there is a gap in the market. With some mobile phones costing nearly the same as a laptop I'm surprised this isn't available. 

1 Kudo
Like
More
Been-there
Been-there
Level 1: Cadet
3 weeks ago

Setting up profile

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

0 Kudos
Like
More
Janeybabe
Janeybabe
Level 1: Cadet
3 weeks ago

webmail

How do I delete all of my emails on webmail (quickly?)

0 Kudos
Like
More
Ffff
Ffff
Level 1: Cadet
3 weeks ago

Sydney Airport known Outage

there has been a known outage at Sydney International Airport for 3 days, when is this going to be fixed. Service is intermittent and mostly out for those three days. I have contacted Telstra but got the run-around and person on other end could not f ...

0 Kudos
Like
More
Ozmoz
Level 21: Augmented Ozmoz
Level 21: Augmented
3 weeks ago

A thank you :-)

Since people tend to only post when they have an issue or a complaint I thought I would do a 180 on that :-) So I'd like to do a shout-out thank you to Jessica over at Disconnections (Reference INT 1-2262916411322) I rang disconnections because I hav ...

  • 88 Views
  • 0 Replies
0 Kudos
Like
More
h_L_N
h_L_N
Level 1: Cadet
4 weeks ago

How can I delete the avatar on my profile (i.e., make it blank instead)?

None of the existing avatars are suitable. Many "appearances" are not represented.Btw, I *have* read an archived response to another posted question re being able to add a personalised avatar after reaching a certain level in this community.

0 Kudos
Like
More
Load More
Been-there
Been-there
Level 1: Cadet
3 weeks ago

Setting up profile

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

0 Kudos
Like
More
Mike1314
Mike1314
Level 1: Cadet
July

Transfer of Telstra company phone number to personal sim card

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

0 Kudos
Like
More
Vishav
Vishav
Level 1: Cadet
July

EMails from Santos.com are getting bounced at bigpond.com.au and iinet.net.au

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

0 Kudos
Like
More
teddyboy2014
teddyboy2014
Level 4: Private Eye
June

Connect 2 computers to NBN

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

0 Kudos
Like
More
Youngy54
Youngy54
Level 2: Rookie
April

Mailboxes

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

0 Kudos
Like
More
Palebushman
Palebushman
Level 3: Gumshoe
February

Telstras 'You speak, we'll listen. Feedback request.

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

0 Kudos
Like
More
Gepeto
Gepeto
Level 3: Gumshoe
February

Personal Avatars

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

0 Kudos
Like
More
Boudicca
Boudicca
Level 2: Rookie
February

Offshore operators

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

0 Kudos
Like
More
Echo70
Echo70
Level 2: Rookie
September 2018

Is (02) 9213 2700 a legitimate Telstra phone number?

I received a voicemail wanting to confirm details before they process my order.

0 Kudos
Like
More
Representative
Representative
Level 3: Gumshoe
December

PROFIT & REDTAPE V CUSTOMER SAFETY

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

0 Kudos
Like
More
Load More
Tony131
Tony131
Level 2: Rookie
Saturday

Forum Posts being archived

I today tried to update 2 topics with answers and was advised by the site to start a new topic as the topics were archived. The most recent was from July 19.I can't see the point of 'archiving' older topics which makes it more difficult to answer or ...

  • 80 Views
  • 0 Replies
0 Kudos
Like
More
Blaggsy
Blaggsy
Level 2: Rookie
2 weeks ago

telstra liberate

Does anyone know how to transfer a call from desk phone to mobile with Liberate? Business connect used to be dialling ,*11thanks

  • 124 Views
  • 0 Replies
0 Kudos
Like
More
Brucef181
Brucef181
Level 1: Cadet
2 weeks ago

Nbn speeds

NBN speed I getting 10Mbps of evening instead the 50Mbps I was sold which is unworkable as I did have Bigpond cable getting 100Mbps down  they told me that what I be getting & wanted to gown grade my plan it suit the speed I getting I said no their n ...

  • 75 Views
  • 0 Replies
0 Kudos
Like
More
Ozmoz
Level 21: Augmented Ozmoz
Level 21: Augmented
3 weeks ago

A thank you :-)

Since people tend to only post when they have an issue or a complaint I thought I would do a 180 on that :-) So I'd like to do a shout-out thank you to Jessica over at Disconnections (Reference INT 1-2262916411322) I rang disconnections because I hav ...

  • 88 Views
  • 0 Replies
0 Kudos
Like
More
Heybilly2601
Heybilly2601
Level 1: Cadet
June

esim

Why esim still not available on iPhone XS ?

  • 541 Views
  • 0 Replies
0 Kudos
Like
More
Not-happy20
Not-happy20
Level 1: Cadet
April

Phone line abolishment for demolition

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut  two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

  • 703 Views
  • 0 Replies
0 Kudos
Like
More
SupInfinity
SupInfinity
Level 4: Private Eye
August 2018

Account notifications/number badge on bell icon

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

  • 1,287 Views
  • 0 Replies
0 Kudos
Like
More
RhiannonDillon
RhiannonDillon
Level 1: Cadet
June 2018

Freezing

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

  • 1,286 Views
  • 0 Replies
0 Kudos
Like
More
Surfingdogs07
Surfingdogs07
Level 3: Gumshoe
April 2018

garders cut line

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

  • 1,595 Views
  • 0 Replies
0 Kudos
Like
More
Gibson08
Gibson08
Level 1: Cadet
April 2018

Telstra air has stopped working in Mosman NSW, was working, now no signal 📶

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

  • 1,543 Views
  • 0 Replies
0 Kudos
Like
More
Load More

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now