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May 2013

How to Search on CrowdSupport There are three different search options on CrowdSupport: (1) Search CrowdSupport for previous posts (2) Search for Knowledge Base articles (3) Search for Users Search for Previous Posts Have a question ...

Level 1: Cadet

yesterday

twenty six years i have been a customer now i cannot add a $15 per month data plan without a credit check. government legislation i was told by someone in an offshore call centre. well it actually isn’t. the tcp code that they are spouting says that ...

Level 1: Cadet

Friday

Telstra Alumni program who runs this site I can't login & can't register because my email already exist .....ps no one has ever got back top me to clear this up

Level 1: Cadet

Friday

Just keeps on saying my account is not able to to accept this offer. No where does it say I have to have a particular “subscription”....just another bait.

Level 1: Cadet

Wednesday

did not expect this from telstra damaged my brick wall on a brand new built home and filled it all with silicone

Level 1: Cadet

2 weeks ago

Hi, I will taking the Telstra SIM card of my iPhone while overseas and put in a SIM for Europe for a few weeks while travelling. Will I get missed text messages from that time if I put my Telstra SIM back into my phone?

Level 2: Rookie

2 weeks ago

I went over my data allowance on bigpond internet and they said they’ve slowed it to 256mpb but I’ve just done a speed test and the download speed is a pathetic 0.05 ??’!!

Level 1: Cadet

2 weeks ago

Hi, I keep on getting awarded badges. Apart from making my account look pretty do they lead to anything useful (eg credits against my bill)?

Level 1: Cadet

2 weeks ago

Hi, My cable device is out at present so I'm relying on my Smart modem 4G. I did a speed test from my iPad (wifi connection) and the Smart modem comes in at 4.8Mbps download and 0.8Mbps 0.0 upload. When I use the iPad 4G SIM the speed test results ar ...

Level 2: Rookie

2 weeks ago

For 5 days we have been trying to get my wife's email un-suspended through no fault of our own. Telstra just decided to suspend it without any communication. Every time I have to initiate the call yet they always promise to call back but never do. I ...

Level 1: Cadet

3 weeks ago

Help please! Am I able to use my points to purchase tickets to a music event?!

Level 1: Cadet

July

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Level 1: Cadet

July

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

Level 4: Private Eye

June

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Level 2: Rookie

April

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Level 3: Gumshoe

February

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Level 3: Gumshoe

February

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Level 2: Rookie

February

Does anyone know how offshore operators on the help lines work? I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls. Poor sods.

Level 2: Rookie

September 2018

I received a voicemail wanting to confirm details before they process my order.

Level 3: Gumshoe

December

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

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December by Representative

Level 3: Gumshoe

November

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

Level 1: Cadet

yesterday

Level 1: Cadet

June

Why esim still not available on iPhone XS ?

Level 1: Cadet

April

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

Level 4: Private Eye

August 2018

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

Level 1: Cadet

June 2018

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Level 3: Gumshoe

April 2018

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Level 1: Cadet

April 2018

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Level 1: Cadet

April 2018

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May. But l am not able to use my phone. I can use it for emergency only. I don’t understand why, can anyone help ...

Level 2: Rookie

March 2018

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Level 1: Cadet

March 2018

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

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Community Feedback & Discussion

How to Use the Search Feature on CrowdSupport

credit check

Telstra Alumni program

One month free Kayo doesn’t work

technician

Sims overseas

Non existant ownload Speed

Badges

4G Speed Tests.

email suspended

Reward points to pay for tickets?

Transfer of Telstra company phone number to personal sim card

EMails from Santos.com are getting bounced at bigpond.com.au and iinet.net.au

Connect 2 computers to NBN

Mailboxes

Telstras 'You speak, we'll listen. Feedback request.

Personal Avatars

Offshore operators

Is (02) 9213 2700 a legitimate Telstra phone number?

PROFIT & REDTAPE V CUSTOMER SAFETY

Calls from Telstra scams

credit check

esim

Phone line abolishment for demolition

Account notifications/number badge on bell icon

Freezing

garders cut line

Telstra air has stopped working in Mosman NSW, was working, now no signal 📶

Recharge prepaid mobile problems

"community feedback & discussion"

New My Account Format is Poor

Telstra 24x7®