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Telstra (Retired) Yannick
Telstra (Retired)

In November the way you log in to CrowdSupport is changing. All users of CrowdSupport will need to log in using a Telstra credential. 
  If you’re a member who uses the community login, this affects you. You’ll need to either:   1. Register with Tels ...

Moderator Deanna
Moderator

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Kaspa351
Level 1: Cadet

I keep getting a call on my landine from a Telstra voice mail thing saying: "This is not a telemarketer, if this is (then an asian female voice says "my name") to confirm press 1".
Then it wants me to punch in my DOB? so I hang up.
Is this a scam or wh ...

granpa1
Level 1: Cadet

Hi Can anyone tell me what it means when you dial a number and the phone rings around 10 to 12 times then it ends, no message bank, nothing? On my iphone is says 'call ended' Cheers

FrustratedWithO
Level 1: Cadet

Hey guys my email stopped working after 18 months. Talked to support and they say there are no server issues. My password and username are correct. It tells me that mail server not responding make sure I have the correct info.

Nicvix
Level 1: Cadet

http://www.bigpondemailhelp.com/bigpond-email-login-problem/Is this a real teach support site? rang them and they seemed dodgy as

upperclass
Level 2: Rookie

Beware of scam calls from a MICHAEL ORR ..he has called me twice over a period of time saying all the right things but when I wanted to confirm his ID with Telstra he got very aggressive and hung up when I was not happy with the request for info.

animalmad
Level 1: Cadet

Our very elderly mother who suffers with Alzheimers still lives in her own unit. We recently bought her new phone handsets specifically for the elderly, Vtech DECT 6.0 before we realised that she HAS to change to the NBN next year! What we want to do ...

Tamsnothappy
Level 1: Cadet

Where the hell do I begin!! One of the biggest mistakes I made was walking into the Telstra shop on the 4th of this month! I'm not going into it as it's a long story but the short of it is, Denying me access to a plan so had to take out a loan, which ...

TL72
Level 1: Cadet

Can someone please point me to the location on of your website for information on the Subscribed mailbox service. we need to cancel our current phone / internet service but i want to keep the email address.

741
Level 1: Cadet

Sometime it makes that dynamic controls does not exist anymore, basically with those web ends setting and naturally it did not happen in both ways. When the bills has come and those are not needed to be charge and ended up with noises either how come ...

pissedoff69
Level 1: Cadet

I have just ended a 24 month phone contract with Telstra. I switched providers on the day my contract ended but still threatened by telstra to pay up another month for the contract. Isn't the first month in advance should pay for the last month on th ...

Nicvix
Level 1: Cadet

http://www.bigpondemailhelp.com/bigpond-email-login-problem/Is this a real teach support site? rang them and they seemed dodgy as

741
Level 1: Cadet

Sometime it makes that dynamic controls does not exist anymore, basically with those web ends setting and naturally it did not happen in both ways. When the bills has come and those are not needed to be charge and ended up with noises either how come ...

hyppolyte75
Level 2: Rookie

Having resisted joining the community forum for years, the recent problems with the Netgear Nighthawk M1 helped me to see the error of my ways. I do not have an myaccount@telstra.com email address, but when I first signed in from the account page for ...

SouthPark_CO
Level 2: Rookie

I was at a Telstra shop at Stockland Townsville. I specifically went in there to just buy a set of Telstra Guardian MK2 system (plus one extra handset for that kit). A rep approached me. I told them I wanted to just purchase that particular system, t ...

JimJ
Level 2: Rookie

I posted the following on "Home Phones" with not much result.  I have received a phone call from a Telstra customer on Victoria who claims that he recieved a call from Telstra stating that his phone service would be disconnected. My number in Qld cam ...

dmblack
Level 2: Rookie

Hello Team,

Attempting to report a phishing email requests users provide full email content, including headers.

In this case; the text area seems to have a character limit of 3850. The headers alone of the mail item I’m trying to report blow out the li ...

JoeBlo99s
Level 1: Cadet

Hi Everyone. I tried to pre-order 5 iphone 7 plus for my business and i am getting nowhere.  Each live chat i go on the telstra staff give me different answers. I sometimes get referred to a "supervisor" and on that level each supervisor gives a diff ...

destino
Level 1: Cadet

I've been at home lately and I've received sometimes 2-3 calls per day from dodgy Indian call centres purporting to be from Telstra and offering to help me fix up major issues that i am having with my internet. They attempt to direct me to eventvwr s ...

balt23
Level 1: Cadet

Telstra arranged an appointment for last Saturday 3rd June 2017 to call me and work out my NBN issues. The time they were supposed to call was 9:00 AM - It is now the 6th June and I'm still waiting.I clicked on the link on the SMS I received so Telst ...

KimBrem
Level 1: Cadet

I had a crowd support account ,set up the new one as requested by Telstra to bring the old stuff across. nothing in the new profile after a fortnight. Someone sent me a message under the old account and I have no record in the new account to contact ...

Surfingdogs07
Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Kattie
Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

SouthPark_CO
Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Dags20
Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Wateryew
Level 2: Rookie

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

o_0
Level 16: Secret Agent

The guy on the main crowd support website page in the video looks angry i don't like seeing him anytime i logon.  this guy

telstraex
Level 1: Cadet

I use the 'Who Called Me' app to block unwanted calls (great feature!) . However one of the 'spam' numbers I need to have unblocked for my phone as its also used by my work to call me for conference calls.I cant seem to unblock though. Ive tried sett ...

PaulineRoozen
Level 1: Cadet

I bought a simcard from Telstra. I can receive and make calls and texts but I don't have any internet. I already put a Apn in my phone, restarted my phone.. It's not working. Hope somebody can help me!

Dkeevers1
Level 1: Cadet

 Hi Neil, These wires are not our assets. The thicker black wire in front of a Mitsubishi truck, it appears to be an Optus wire. And the second picture with the wire tied up with white duct tape, seems to be a Telstra wire. Please contact them direct ...