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May 2013

How to Search on CrowdSupport There are three different search options on CrowdSupport: (1) Search CrowdSupport for previous posts (2) Search for Knowledge Base articles (3) Search for Users Search for Previous Posts Have a question ...

Level 1: Cadet

Saturday

Hi, I am trying to prevent Youtube being accessible on my home network. I don't use & can live without it, and, I want to enforce my children's rules for their children, ie my grandchildren. I have tried to block it in the Telstra Gateway using Paren ...

Level 1: Cadet

3 hours ago

Had a screen name LarryC and now was forced to create a new one LarryC1. Can I combine and if so how.Thanks2019JL16 18:50

Level 1: Cadet

13 hours ago

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Level 1: Cadet

Thursday

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

Level 1: Cadet

a week ago

It took 23 days and calls to the telecommunications Ombudsman to get a workable Telstra plan, at the price originally agreed to (verbally) from the very first call..My data has only today been activated, after contact with over 10 representatives of ...

Level 1: Cadet

a week ago

Sound doesn't match lips or Foley noises. We use a sound bar but have no troubles with TV, direct app usuage (e.g. Netflix) or other HDMI connected devices. Only happens when using any of the apps in Telstra TV especially watching catch up TV (e.g. 7 ...

Level 1: Cadet

3 weeks ago

Hi, i use my mobile for my small business, it's my only phone.Problem i have is when I use do not disturb on my iPhone 6s callers get a busy signal instead of going to my voicemail. I enter the code **62*+61101# to enable all voicemail but it is not ...

Level 1: Cadet

3 weeks ago

HiI can't send emails from my two bigpond accounts from my Mac. This has just started happening so could be due to an upgrade? I have the accounts mapped to imap.telstra.com for incoming and smtp.telstra.com for outgoing. Has anyone experienced this ...

Level 1: Cadet

a month ago

Why esim still not available on iPhone XS ?

Level 1: Cadet

a month ago

Help Telstra! I am currently on holidays overseas and my mobile number has been ported out for the second time in 2 years. I now have no access to emails or can’t phone out or receive calls. What am I to do?

Level 1: Cadet

Thursday

Level 2: Rookie

April

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Level 3: Gumshoe

February

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Level 3: Gumshoe

February

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Level 2: Rookie

February

Does anyone know how offshore operators on the help lines work? I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls. Poor sods.

Level 2: Rookie

September

I received a voicemail wanting to confirm details before they process my order.

Level 3: Gumshoe

December

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

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December by Representative

Level 3: Gumshoe

November

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

Level 1: Cadet

October

Why is Lifestyle Food HD? It is only SD Channel. Some programs are in HD streaming.

Level 4: Private Eye

August

Hello,

I'm just wondering what the right side, blue half circle around the account avatar (not in posts) is related to. Before I posted this it was half, after and hence this edit, it's now 2/3rds. I searched "avatar" but nothing related.

Cheers

Level 1: Cadet

3 hours ago

Had a screen name LarryC and now was forced to create a new one LarryC1. Can I combine and if so how.Thanks2019JL16 18:50

Level 1: Cadet

a month ago

Why esim still not available on iPhone XS ?

Level 1: Cadet

April

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

Level 4: Private Eye

August

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

Level 1: Cadet

June 2018

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Level 3: Gumshoe

April 2018

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Level 1: Cadet

April 2018

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Level 1: Cadet

April 2018

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May. But l am not able to use my phone. I can use it for emergency only. I don’t understand why, can anyone help ...

Level 2: Rookie

March 2018

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Level 1: Cadet

March 2018

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

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Community Feedback & Discussion

How to Use the Search Feature on CrowdSupport

How can I block youtube

Have logged in previously and wish to combine screen names.

Transfer of Telstra company phone number to personal sim card

EMails from Santos.com are getting bounced at bigpond.com.au and iinet.net.au

Anyone had bad dealings with a Telstra subcontractor called TSA?

Sound not syncing with Telstra TV pictures

Voicemail issues. Help!

Cant send email from my Mac mail

esim

Mobile number ported for the second time, help! I need to report to Telstra. I am overseas.

EMails from Santos.com are getting bounced at bigpond.com.au and iinet.net.au

Mailboxes

Telstras 'You speak, we'll listen. Feedback request.

Personal Avatars

Offshore operators

Is (02) 9213 2700 a legitimate Telstra phone number?

PROFIT & REDTAPE V CUSTOMER SAFETY

Calls from Telstra scams

Telstra 24/7 App Lifestyle Food HD

Avatar circle?

Have logged in previously and wish to combine screen names.

esim

Phone line abolishment for demolition

Account notifications/number badge on bell icon

Freezing

garders cut line

Telstra air has stopped working in Mosman NSW, was working, now no signal 📶

Recharge prepaid mobile problems

"community feedback & discussion"

New My Account Format is Poor

Telstra 24x7®