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Telstra (Retired) Yannick
Telstra (Retired)

In November the way you log in to CrowdSupport is changing. All users of CrowdSupport will need to log in using a Telstra credential. 
  If you’re a member who uses the community login, this affects you. You’ll need to either:   1. Register with Tels ...

Moderator Deanna
Moderator

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Tepy74
Level 1: Cadet

The last two days l have tried through the 24 x 7 app to buy some movie tickets through the Telstra Thanks and it says im not eligible and do not have an account.  When l used this a few weeks ago and it worked and lm logged in with my user id.  So h ...

Surfingdogs07
Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

hyppolyte75
Level 2: Rookie

Having resisted joining the community forum for years, the recent problems with the Netgear Nighthawk M1 helped me to see the error of my ways. I do not have an myaccount@telstra.com email address, but when I first signed in from the account page for ...

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Gnads1
Level 1: Cadet

Just installed a Telstra Smart Modem for the NBN changeover. It needs 4G reception for the mobile backup provision. I have poor 4G reception (1 bar) inside my home. Reception is ok outside. I'm 3klm from the CBD exchange as the crow flies. Is there a ...

mojacko
Level 2: Rookie

i posted in a wrong board, how can I delete post? 

Kattie
Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

Gunter8chv
Level 1: Cadet

I just had a weird call from a private number that sounded like the Telstra Voicemail bot that was telling me my voice mail was now active and I should set it up.. It is setup.. it's still setup.. 
I'm wondering if this is some scam to get hold of my ...

SBR79
Level 1: Cadet

So my X wife has claimed she received an SMS from Telstra saying i filled out an online registration to access her account.
I did no such thing and i am curious how easy it would be for her to fake this request.
Or how can i get telstra to assist me by ...

Gazzinator
Level 2: Rookie

I have a Telstra Pre-Paid Mobile Broadband Plus personal WiFi Hotspot 4GX (MF910Y)
The unit it keeps telling me I need to upgrade the software - how do I do that?   This old link says how - BUT the links are dead?    https://crowdsupport.telstra.com.a ...

hyppolyte75
Level 2: Rookie

Having resisted joining the community forum for years, the recent problems with the Netgear Nighthawk M1 helped me to see the error of my ways. I do not have an myaccount@telstra.com email address, but when I first signed in from the account page for ...

SouthPark_CO
Level 2: Rookie

I was at a Telstra shop at Stockland Townsville. I specifically went in there to just buy a set of Telstra Guardian MK2 system (plus one extra handset for that kit). A rep approached me. I told them I wanted to just purchase that particular system, t ...

JimJ
Level 2: Rookie

I posted the following on "Home Phones" with not much result.  I have received a phone call from a Telstra customer on Victoria who claims that he recieved a call from Telstra stating that his phone service would be disconnected. My number in Qld cam ...

dmblack
Level 2: Rookie

Hello Team,

Attempting to report a phishing email requests users provide full email content, including headers.

In this case; the text area seems to have a character limit of 3850. The headers alone of the mail item I’m trying to report blow out the li ...

JoeBlo99s
Level 1: Cadet

Hi Everyone. I tried to pre-order 5 iphone 7 plus for my business and i am getting nowhere.  Each live chat i go on the telstra staff give me different answers. I sometimes get referred to a "supervisor" and on that level each supervisor gives a diff ...

destino
Level 1: Cadet

I've been at home lately and I've received sometimes 2-3 calls per day from dodgy Indian call centres purporting to be from Telstra and offering to help me fix up major issues that i am having with my internet. They attempt to direct me to eventvwr s ...

balt23
Level 1: Cadet

Telstra arranged an appointment for last Saturday 3rd June 2017 to call me and work out my NBN issues. The time they were supposed to call was 9:00 AM - It is now the 6th June and I'm still waiting.I clicked on the link on the SMS I received so Telst ...

KimBrem
Level 1: Cadet

I had a crowd support account ,set up the new one as requested by Telstra to bring the old stuff across. nothing in the new profile after a fortnight. Someone sent me a message under the old account and I have no record in the new account to contact ...

Macavity
Level 1: Cadet

I am not sure where to direct my query. I am writing a research paper focused on crowd support with Telstra as the case study.It was reported as of July 2013, Telstra's "CrowdSupport" had 65,000 members and 77,000 posts. How do I find the current sta ...

ena
Level 3: Gumshoe

abbreviations of tech terms key would be useful for newbies.   Any thoughts?

Surfingdogs07
Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Kattie
Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

SouthPark_CO
Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Dags20
Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Wateryew
Level 2: Rookie

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

o_0
Level 16: Secret Agent

The guy on the main crowd support website page in the video looks angry i don't like seeing him anytime i logon.  this guy

telstraex
Level 1: Cadet

I use the 'Who Called Me' app to block unwanted calls (great feature!) . However one of the 'spam' numbers I need to have unblocked for my phone as its also used by my work to call me for conference calls.I cant seem to unblock though. Ive tried sett ...

PaulineRoozen
Level 1: Cadet

I bought a simcard from Telstra. I can receive and make calls and texts but I don't have any internet. I already put a Apn in my phone, restarted my phone.. It's not working. Hope somebody can help me!

Dkeevers1
Level 1: Cadet

 Hi Neil, These wires are not our assets. The thicker black wire in front of a Mitsubishi truck, it appears to be an Optus wire. And the second picture with the wire tied up with white duct tape, seems to be a Telstra wire. Please contact them direct ...

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