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Deanna
Moderator Deanna
Moderator
May 2013

How to Use the Search Feature on CrowdSupport

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

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LarryC1
LarryC1
Level 1: Cadet
Tuesday

Have logged in previously and wish to combine screen names.

Had a screen name LarryC and now was forced to create a new one LarryC1. Can I combine and if so how.Thanks2019JL16 18:50

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Rusty44
Rusty44
Level 1: Cadet
a week ago

How can I block youtube

Hi, I am trying to prevent Youtube being accessible on my home network. I don't use & can live without it, and, I want to enforce my children's rules for their children, ie my grandchildren. I have tried to block it in the Telstra Gateway using Paren ...

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Mike1314
Mike1314
Level 1: Cadet
Tuesday

Transfer of Telstra company phone number to personal sim card

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

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Vishav
Vishav
Level 1: Cadet
a week ago

EMails from Santos.com are getting bounced at bigpond.com.au and iinet.net.au

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

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MT19
MT19
Level 1: Cadet
2 weeks ago

Anyone had bad dealings with a Telstra subcontractor called TSA?

It took 23 days and calls to the telecommunications Ombudsman to get a workable Telstra plan, at the price originally agreed to (verbally) from the very first call..My data has only today been activated, after contact with over 10 representatives of ...

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gKrissy
gKrissy
Level 1: Cadet
2 weeks ago

Sound not syncing with Telstra TV pictures

Sound doesn't match lips or Foley noises. We use a sound bar but have no troubles with TV, direct app usuage (e.g. Netflix) or other HDMI connected devices. Only happens when using any of the apps in Telstra TV especially watching catch up TV (e.g. 7 ...

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Wally0
Wally0
Level 1: Cadet
3 weeks ago

Voicemail issues. Help!

Hi, i use my mobile for my small business, it's my only phone.Problem i have is when I use do not disturb on my iPhone 6s callers get a busy signal instead of going to my voicemail. I enter the code **62*+61101# to enable all voicemail but it is not ...

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Felix9
Felix9
Level 1: Cadet
3 weeks ago

Cant send email from my Mac mail

HiI can't send emails from my two bigpond accounts from my Mac. This has just started happening so could be due to an upgrade? I have the accounts mapped to imap.telstra.com for incoming and smtp.telstra.com for outgoing.  Has anyone experienced this ...

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Heybilly2601
Heybilly2601
Level 1: Cadet
a month ago

esim

Why esim still not available on iPhone XS ?

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Panwa12345
Panwa12345
Level 1: Cadet
a month ago

Mobile number ported for the second time, help! I need to report to Telstra. I am overseas.

Help Telstra! I am currently on holidays overseas and my mobile number has been ported out for the second time in 2 years. I now have no access to emails or can’t phone out or receive calls. What am I to do?  

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Mike1314
Mike1314
Level 1: Cadet
Tuesday

Transfer of Telstra company phone number to personal sim card

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

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Vishav
Vishav
Level 1: Cadet
a week ago

EMails from Santos.com are getting bounced at bigpond.com.au and iinet.net.au

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

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teddyboy2014
teddyboy2014
Level 4: Private Eye
June

Connect 2 computers to NBN

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

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Youngy54
Youngy54
Level 2: Rookie
April

Mailboxes

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

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Palebushman
Palebushman
Level 3: Gumshoe
February

Telstras 'You speak, we'll listen. Feedback request.

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

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Gepeto
Gepeto
Level 3: Gumshoe
February

Personal Avatars

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

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Boudicca
Boudicca
Level 2: Rookie
February

Offshore operators

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

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Echo70
Echo70
Level 2: Rookie
September

Is (02) 9213 2700 a legitimate Telstra phone number?

I received a voicemail wanting to confirm details before they process my order.

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Representative
Representative
Level 3: Gumshoe
December

PROFIT & REDTAPE V CUSTOMER SAFETY

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

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Loulou23
Loulou23
Level 3: Gumshoe
November

Calls from Telstra scams

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

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Heybilly2601
Heybilly2601
Level 1: Cadet
a month ago

esim

Why esim still not available on iPhone XS ?

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Not-happy20
Not-happy20
Level 1: Cadet
April

Phone line abolishment for demolition

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut  two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

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SupInfinity
SupInfinity
Level 4: Private Eye
August

Account notifications/number badge on bell icon

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

  • 919 Views
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RhiannonDillon
RhiannonDillon
Level 1: Cadet
June 2018

Freezing

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

  • 947 Views
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Surfingdogs07
Surfingdogs07
Level 3: Gumshoe
April 2018

garders cut line

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

  • 1,259 Views
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Gibson08
Gibson08
Level 1: Cadet
April 2018

Telstra air has stopped working in Mosman NSW, was working, now no signal 📶

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

  • 1,214 Views
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Kattie
Kattie
Level 1: Cadet
April 2018

Recharge prepaid mobile problems

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

  • 1,216 Views
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SouthPark_CO
SouthPark_CO
Level 2: Rookie
March 2018

"community feedback & discussion"

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

  • 1,598 Views
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Dags20
Dags20
Level 1: Cadet
March 2018

New My Account Format is Poor

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

  • 1,668 Views
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Wateryew
Wateryew
Level 2: Rookie
September 2017

Close local store

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

  • 1,997 Views
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