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Telstra (Retired) Yannick
Telstra (Retired)

In November the way you log in to CrowdSupport is changing. All users of CrowdSupport will need to log in using a Telstra credential. 
  If you’re a member who uses the community login, this affects you. You’ll need to either:   1. Register with Tels ...

Moderator Deanna

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Level 1: Cadet

Telstra- Complaint No. SR-1-908006933055. Still waiting for Telstra to address my complaints. I was on the phone 3 times and still going in circles. Why amI paying $259 pm. I called again today and after 35 mins , a retention team member disconnected ...

Level 1: Cadet

Hi I have a question about my net gear how do you get your password to get into messages

Level 1: Cadet

Hi I have a Huawei Mobile that I bought from Telstra a couple of years ago and is now out of contract.I am going overseas soon and visited my local Telstra shop at Bribie to check whether the phone was unlocked. A staff member said it was still locke ...

Level 1: Cadet

I am absolutely dumbfounded.
My Dad contacted Telstra early January to inform the passing of my mother, and to close her account and set up his own minus Foxtel.
After 1.5 hours on the phone, they simply transferred the home bundle only into his name. ...

Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Level 1: Cadet

What is happening here - I'm trying to set my passport

Level 2: Rookie

Because I was receiving so many nuisance calls on my home phone, Telstra had a block on all inward overseas calls, but they still persisted. NBN recently became available in my area and I was connected on 31/12/2018. Since then I have not received an ...

Level 2: Rookie

How do i do it? Cant find cancel button

Level 2: Rookie

Hi I recently received my Telstra TV 2 unit it is hooked up to my LG TV and I have the Samsung K950 soundbar - when streaming Foxtel Now the sound is quite low and we have to put the volume  up to 50+ not sure why and I don't seem to be getting the f ...

Level 1: Cadet

I was trying to get a pair of airpods on the $10 a month plan and when it came time to do the address check it wouldn't work, i'd type my address exactly as required, hit check and it wouldn't do anything. 

Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

Level 1: Cadet

Why is Lifestyle Food HD? It is only SD Channel. Some programs are in HD streaming.

Level 4: Private Eye


I'm just wondering what the right side, blue half circle around the account avatar (not in posts) is related to. Before I posted this it was half, after and hence this edit, it's now 2/3rds. I searched "avatar" but nothing related.


Level 4: Private Eye

Change of email address here and can't see how to do it in my profile, and noted an old thread re this and gather it needs a mod to fix?

Level 22: Superhuman

Hey guys, it's been a while since I've logged in. I usually use the dropdown from the menu on the front page to get to my particular forum.   The Telstra Tv forum has the wrong link:   Which results in:  This means the tooltip is correct, but I thi ...

Level 1: Cadet

I keep getting a call on my landine from a Telstra voice mail thing saying: "This is not a telemarketer, if this is (then an asian female voice says "my name") to confirm press 1".
Then it wants me to punch in my DOB? so I hang up.
Is this a scam or wh ...

Level 1: Cadet this a real teach support site? rang them and they seemed dodgy as

Level 4: Private Eye


I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

Level 1: Cadet

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Level 2: Rookie

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

Level 19: Deputy Director

The guy on the main crowd support website page in the video looks angry i don't like seeing him anytime i logon.  this guy

Level 1: Cadet

I use the 'Who Called Me' app to block unwanted calls (great feature!) . However one of the 'spam' numbers I need to have unblocked for my phone as its also used by my work to call me for conference calls.I cant seem to unblock though. Ive tried sett ...

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