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Moderator Deanna

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Level 1: Cadet

did not expect this from telstra damaged my brick wall on a brand new built home and filled it all with silicone  

Level 1: Cadet

Hi, I will taking the Telstra SIM card of my iPhone while overseas and put in a SIM for Europe for a few weeks while travelling. Will I get missed text messages from that time if I put my Telstra SIM back into my phone?

Level 2: Rookie

I went over my data allowance on bigpond internet and they said they’ve slowed it to 256mpb but I’ve just done a speed test and the download speed is a pathetic 0.05 ??’!!

Level 1: Cadet

Hi, I keep on getting awarded badges. Apart from making my account look pretty do they lead to anything useful (eg credits against my bill)?

Level 1: Cadet

Hi, My cable device is out at present so I'm relying on my Smart modem 4G. I did a speed test from my iPad (wifi connection) and the Smart modem comes in at 4.8Mbps download and 0.8Mbps 0.0 upload. When I use the iPad 4G SIM the speed test results ar ...

Level 2: Rookie

For 5 days we have been trying to get my wife's email un-suspended through no fault of our own. Telstra just decided to suspend it without any communication. Every time I have to initiate the call yet they always promise to call back but never do. I ...

Level 1: Cadet

Help please! Am I able to use my points to purchase tickets to a music event?!

Level 1: Cadet

The paling boundary fence between my residence and this town's Telstra facility is in disrepair and in need of replacement. To avoid an unnecessary runaround with Telstra staff, could someone direct me to the relevant Telstra contact with whom I can ...

Level 1: Cadet

Please help!My son, is trying to chat to his friends on the Xbox Console Companion, But Teredo does not qualify.   After sitting here diagnosing for hours (I am not very computer savvy) I have come down to the IVP6.  Now I cannot find a straight answ ...

Level 2: Rookie

I have two laptops; one running Outlook 2010, and one running Outlook 2019. Both have been set up using the same Telstra-recommended imap settings for incoming and outgoing emails. The laptop running Outlook 2010 works fine. The one running Outlook 2 ...

Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Level 1: Cadet

Hello Team, Emails from are getting bounced from and,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if is blocked at your end or ...

Level 4: Private Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Level 2: Rookie

I have a - email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

Level 1: Cadet

Why esim still not available on iPhone XS ?

Level 1: Cadet

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut  two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

Level 4: Private Eye


I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

Level 1: Cadet

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Level 2: Rookie

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

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