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Moderator Deanna

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Level 1: Cadet

Please help!My son, is trying to chat to his friends on the Xbox Console Companion, But Teredo does not qualify.   After sitting here diagnosing for hours (I am not very computer savvy) I have come down to the IVP6.  Now I cannot find a straight answ ...

Level 2: Rookie

I have two laptops; one running Outlook 2010, and one running Outlook 2019. Both have been set up using the same Telstra-recommended imap settings for incoming and outgoing emails. The laptop running Outlook 2010 works fine. The one running Outlook 2 ...

Level 1: Cadet

My Commonwealth Bank card details have been fraudulent used to purchase 'Telstra Online Billpay'. Who do I need to pass on this information to at Telstra? Is there a email address to write to or a direct contact number to call please? The bank card h ...

Level 1: Cadet

I am trying to get some sort of support whilst overseas. No matter which browser I use I am unable to get 24x7 Chat to work. I have tried Safari, Firefox, Chrome on Mac and Safari on iOS as well as the Telstra 24x7 app on my iPhone. Nothing works!!! ...

Level 2: Rookie

According to the conclusion is that no scientific studies have shown adverse health effect from 5G technology and that this is the position of the World Health Organisation. However there is a ...

Level 1: Cadet

I have apparently made several calls to this number 8 times this month and do not know who it is.  Does anyone know?

Level 1: Cadet

Refund bill number: 1142934580Dear Customer, After reviewing our payments server we found the following error, your monthly billing balance was paid in twice (202.42 * 2) an amount of 404.84 AUD. in order to receive your charge back you are requested ...

Level 1: Cadet

Hi there.  If I cancel my account before the end of the billing period, do I get a pro rata refund? RegardsBluey

Level 2: Rookie

Box office will not load on Telstra TV. I rented a movie this afternooon and sat down to watch. The loading wheel on the screen just keeps spinning. Other apps on the device are working?

Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Level 1: Cadet

Hello Team, Emails from are getting bounced from and,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if is blocked at your end or ...

Level 4: Private Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Level 2: Rookie

I have a - email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

Level 1: Cadet

Why esim still not available on iPhone XS ?

Level 1: Cadet

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut  two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

Level 4: Private Eye


I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

Level 1: Cadet

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Level 2: Rookie

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

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