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Moderator Deanna
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How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

ChelseaDame
Level 5: Eagle Eye

Over the past 2 1/2 months since moving to my new address I've reported a fault on my landline service three times, all fixed fairly quickly & calls diverted to my mobile in the meantime however, each time after reporting a few hours later I had a ca ...

Nicholas610
Level 1: Cadet

My Commonwealth Bank card details have been fraudulent used to purchase 'Telstra Online Billpay'. Who do I need to pass on this information to at Telstra? Is there a email address to write to or a direct contact number to call please? The bank card h ...

Gaz21
Level 2: Rookie

Hi Wehn I log into Crowd Support, click on my profile & click on messages it says "access denied" "You do not have sufficient privileges for this resource or its parent to perform this action.Can you please help?Gary.

Buble
Level 1: Cadet

I have rmg text coming up on my pre paid account, what is an rmg text?

esus
Level 1: Cadet

A had a call from Justine-(accident advise management)  asking me if I was involved in a minor accident. When I answered NO he apologized and hang up. Is it a scam? The number is <removed by community moderator for privacy>

frank_n_stein
Level 1: Cadet

Have tried to run https://speedtest.telstra.com/  and it fails with a 404 error as can be seen in the captures.This worked previously and is powered by OOKLA.The page does open but one can no longer run the speed test from there.What has changed and ...

Pepe4dg
Level 1: Cadet

I recently purchased the Huawei Pro 30 3 weeks prior to the offer of Huawei watch offer. Do you think it's possible to ask for the offer to be backdated weeks. I spend in average 1400.00 a years for my mobile services

recd
Level 2: Rookie

I am receiving multiple hang up calls from 1-(758) numbersAssume this is a scam relying on receiver to return the call at international rates. Whilst I can block individual numbers can I block those from a whole country

Kimba286
Level 1: Cadet

Hi just wondering  if someone can assist my elderly mum received the NBN scam call whilst we have told her to ignore she was fed up with receiving the calls and did not press 1 or 2 she rang the number back she didn't give any info back but I am just ...

Freddo
Level 2: Rookie

Recently received a call from a Melbourne number claiming to be a Telstra rep. They knew my account number and an uncomfortable number of account details. This person was offering me a cheaper plan and wanted to email me the details of this new plan. ...

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 4: Private Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 2: Rookie

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Boudicca
Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Echo70
Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Representative
Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Loulou23
Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

ChelseaDame
Level 5: Eagle Eye

Over the past 2 1/2 months since moving to my new address I've reported a fault on my landline service three times, all fixed fairly quickly & calls diverted to my mobile in the meantime however, each time after reporting a few hours later I had a ca ...

Heybilly2601
Level 1: Cadet

Why esim still not available on iPhone XS ?

Not-happy20
Level 1: Cadet

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut  two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

SupInfinity
Level 4: Private Eye

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

RhiannonDillon
Level 1: Cadet

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Surfingdogs07
Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Kattie
Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

SouthPark_CO
Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Dags20
Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

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