emoro
Level 1: Cadet

my emails are being deleted from the server

Help! My emails are being deleted automatically from the bigpond server. I have not changed my settings at all and it doesn't matter which device I access my emails from, they disappear after a few weeks. How can I stop this occurring???

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1 REPLY 1
Support Team
Support Team

Re: my emails are being deleted from the server

Hi @emoro,

 

Thanks for reaching out. 

 

This can be linked to a setting in your mailbox.

 

I'm not certain why your settings may have changed but to correct this, you'll need to go into your account settings and uncheck a setting.

 

There's a comprehensive walk through here

 

Please let me know if this helps.

 

- Matty

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