I want to share my recent experience of a phone scam which happened yesterday (12 March 2019).
My wife received phone call from our landline. The called claimed "Telstra technical support" and the line was bad. My wife passed it onto me as I handle the "technical" things although I don't know much. Speaking from hindsight, we should have verified the caller's ID at this point.
The caller scared me by telling me that my computer has been hacked and asked me the check Eventviewer (eventvwr) and said there have been so many attacks to my computer (more than 34,000 events).
He then asked me to download AnyDesk and I gave him possibly my Mac (computer) address. The reason is that I saw a Telstra logo. He then tried to download Teamviewer which trigger the alarm because I know that this is to hand over the control of my computer. Fortunately (and unfortunately) the speed of my internet is very slow. So I asked for a phone number to call back so I can think about this. The caller is reluctant for me to call back (more suspicious) and waited for about 20 minutes for the download of Teamviewer.
I was given a very English name (John Fletcher) but the caller has strong Indian accent and an 03 9005 ???? which looks like a Telstra phone number. After this call, I call the 03 number which has been disconnected. I then call the Telstra 13 number and Telstra confirmed that no one from Telstra has called me.
About an hour later, "Alan" called me back and I told him that he's not from Telstra. He asked me who said that and I answered Telstra.
The interesting thing is that I got another call from another person possibly from the same source this morning. I asked if the called can tell me the last 4 digits of my Telstra account number. The line went silence and disconnected.
I want to share this with other Telstra customers and hope no one will be tricked in future. Thank you.
Was this helpful?
Thanks for sharing this experience. Hopefully this will help others in the community if they receive similar calls.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines