CrowdSupport®
PeterI
Level 2: Rookie

Is Box Office down?

Box office will not load on Telstra TV. I rented a movie this afternooon and sat down to watch. The loading wheel on the screen just keeps spinning. Other apps on the device are working?

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4 REPLIES 4
Neanderthal
Level 2: Rookie

Re: Is Box Office down?

I have the exact same problem and their support has now been onlhold for more than the stated maximum 14 mins wait

BonnieD
Level 1: Cadet

Re: Is Box Office down?

I have the same issue we have been on hold for 45min. online chat cant help either so frustrating 

 

 

Neanderthal
Level 2: Rookie

Re: Is Box Office down?

After an hour on hold I was told top ring 1800502502 as support cannot help me. Apparently the service has been down since 7:15 PM and they don't report this on the outages page unless it is a Wednesday and a full moon and marketing has approved the outage.

And apparently it will be back up by 11PM this evening maybe

I am on hold trying to get a refund now

 

 

 

Telstra (Retired)
Telstra (Retired)

Re: Is Box Office down?

Hey Peterl,

 

I can appreciate your frustrations with the Box Office issues and apologise for any inconvenience this has caused Smiley Sad

 

The intermittent issue with this service was resolved late Saturday evening and should be back online now. Can you confirm if you are continuing to experience issues with accessing this service or not? 

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