CrowdSupport®
Community

Community Feedback

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Moderator Deanna
Moderator

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

rodm
Level 3: Gumshoe

Just saying thanks for the free extra data:25GB extra on my 1GB mobile phone plan.and100GB extra added to my 100GB wireless broadband I/N plan. And a recent serious home I/N failure was solved within 2 days.

Woodmelc
Level 1: Cadet

Has anyone else been waiting this long?? I know there is a delay due to Toll etc, but this is not just a 3 week delay. I ordered 29/3

CJ78
Level 1: Cadet

Trying to cancel internet/ entertainment package and unable to 

a030183
Level 3: Gumshoe

The delivery final came 4weeks 4 days. 
No tracking order.
No email to say it's coming.
No confirmation with a tracking number.
No help from 24/7 mobile apps. 
No help after a total of 2 x 4 hour waiting on a phone to be answered.  
Just appeared and it wa ...

Jason117
Level 1: Cadet

After reporting my NBN FTTH having a 0.3Mbps connection 3 months ago.another day of messaging and checking if the modem is powered, 12 hours latter I get asked “is the issue with my NBN”????What have you been checking if it wasn’t my internet!!!!Its ...

wallyz
Level 3: Gumshoe

I understand this is a very old version of the firmware and I would like to upgrade the modem as I am having several issues with features that are not working.

susieholness
Level 1: Cadet

Hi, I am trying to contact the Telstra depot next door to 10 Murray Street Nuriootpa. South Australia 5355 We own the building and carpark next door to this depot and after discussions with the company that is replacing our asphalt in our carpark - t ...

telstrasucks14
Level 1: Cadet

NBN

I put in a move request with Telstra on the 03/04. They disconnected my service on the 06/04 and today is the 21/05 (46 days later) and they still have not reconnected it. I moved literally one suburb over. Telstra NBN was already connected at this h ...

Sharni6
Level 1: Cadet

I ordered a new phone for my partner over a month ago.. still not received last I spoke to someone they told me on the 31st I would have it. Now i can't get through to anyone at Telstra and have no idea where the phone is if it's even coming or not. 

Mooogle
Level 1: Cadet

Hey guys I need some helpI recently saw an ad that telstra was looking for a game reviewer, I read through their website and started creating a video, Ive got a full script and I sifted through a couple hours of footage, had everything lined up to be ...

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 5: Eagle Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 3: Gumshoe

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

CJ78
Level 1: Cadet

Trying to cancel internet/ entertainment package and unable to 

Jason117
Level 1: Cadet

After reporting my NBN FTTH having a 0.3Mbps connection 3 months ago.another day of messaging and checking if the modem is powered, 12 hours latter I get asked “is the issue with my NBN”????What have you been checking if it wasn’t my internet!!!!Its ...

susieholness
Level 1: Cadet

Hi, I am trying to contact the Telstra depot next door to 10 Murray Street Nuriootpa. South Australia 5355 We own the building and carpark next door to this depot and after discussions with the company that is replacing our asphalt in our carpark - t ...

KingHarry
Level 1: Cadet

Hi I just connect my new nbn the connection box having a problem, the green lights is always flashing and the smart modem is on solid blue light . Any idea please......

a030183
Level 3: Gumshoe

Does anyone know why the Telstra online deliveries have blown out past 4 weeks and still counting? But the money was taken the same day. and don't say Covid19 as other online deliveries from other companies are within 2 weeks or a weekly update if no ...

Kylie0405
Level 1: Cadet

Hi  I had trouble back in February with my outlook bigpond app on iphone not working all of a sudden.  I know numerous others had the same problem.  I investigated on line through the app support team and was told I had to update my IMAP settings and ...

Neil66
Level 1: Cadet

My number was illegally ported to from Catch Connect. They contacted Mobile Number Portability 7 days ago and no response, who should I contact in Telstra to get the CA authorization to reverse port?

Myat
Level 1: Cadet

Dear TelstraWhere do I buy payphone card? You simply said "newsagent" on your website but which ones though? May be because it's too hard to buy one some people are reselling online with a mark up interest. Is it what Telstra wants truly? I live in B ...

paul496
Level 1: Cadet

My mail won't send on my iMac but will receive. An online post suggested resetting the outgoing password in preferences. The computer will not accept my Telstra password now.

MAB21
Level 1: Cadet

Do Telstra have metrics for Telstra Platinum ? They should and I would like to know where I can view them.I have been waiting on the phone for 1hr & 10 mins so far.  While it is a Sunday in Melb, I still would expect a far better response time than t ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit