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Moderator Deanna
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How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

Micha67
Level 1: Cadet

Can we still create a second email address on our bigpond account? When i go to set up it says "some services aren't available" but I've been trying for two days - so not sure if it has been discontinued. 

CLI
Level 1: Cadet

Hi all, Just wanted to share my personal experience with Telstra Mobile service, which is not good at all. I called Telstra to transfer my post paid plan to pre paid plan on Feb 14th, and the order has been failing multiple times at the background IT ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Woody08
Level 2: Rookie

I have just set up Groups.io site for my Golf Club. Of the 60 members, all those with bigpond accounts are rejecting the email invitations as spam. I have checked both spamhaus and another one recommended on your forum and both show Groups.io as not ...

DeanR
Level 1: Cadet

I have been on to the call centre for over 4 hours today - this has been over 6 phone call.Im was trying to find out how to change my foxtel package to the new bundle on offer. I was told it couldn't be done then after a number of call and escalation ...

Upset60
Level 1: Cadet

Has anyone experienced the attention from shop front Telstra. I usually call in when I have a problem hearing and/or understanding the call centre accent . I visited today and the music was loud and made it very difficult to understand the young lady ...

LmS91
Level 1: Cadet

HiJust trying to find out for the 50k bonus points for signing up to direct debit promo that was running... If I had direct debit for 1 month in Jan 2019 but cancelled it in Feb 2019 does that count as 'a pre existing direct debit arrangement as at t ...

neri72
Level 3: Gumshoe

I have received verification codes yesterday that I did not ask for and spoke with Telstra who said it was a glitch in the system. Still getting them today. Anyone else experiencing this?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 4: Private Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 2: Rookie

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

CLI
Level 1: Cadet

Hi all, Just wanted to share my personal experience with Telstra Mobile service, which is not good at all. I called Telstra to transfer my post paid plan to pre paid plan on Feb 14th, and the order has been failing multiple times at the background IT ...

DeanR
Level 1: Cadet

I have been on to the call centre for over 4 hours today - this has been over 6 phone call.Im was trying to find out how to change my foxtel package to the new bundle on offer. I was told it couldn't be done then after a number of call and escalation ...

LmS91
Level 1: Cadet

HiJust trying to find out for the 50k bonus points for signing up to direct debit promo that was running... If I had direct debit for 1 month in Jan 2019 but cancelled it in Feb 2019 does that count as 'a pre existing direct debit arrangement as at t ...

neri72
Level 3: Gumshoe

I have received verification codes yesterday that I did not ask for and spoke with Telstra who said it was a glitch in the system. Still getting them today. Anyone else experiencing this?

Rocky7
Level 1: Cadet

Why am I being charged for calls when I on the NBN

SnapperHead
Level 2: Rookie

Hi there,
Can anyone please tell me if Telstra 1800 Mum Dad (1800 686 323) is still available from public phones ? And how to use it ???

My young teenager got lost yesterday after taking the wrong bus, had a flat mobile battery on his mobile and wasn’t ...

Ellen51
Level 2: Rookie

Does anyone find it odd that Telstra has just five people in the Philippines handling all customer calls until 10am Sunday ?? No supervisor or manager, just five inexperienced, panicky, cranky, people who have apparently very little training and who ...

Merco
Level 1: Cadet

Does anyone know if the issue with the business connect app is resolved? The issue is that the app does not pick up the calls (it rings but nothing happens when you press the green button to answer). The app was working fine until an update a few mon ...

AndyStovell
Level 1: Cadet

I was Subscribed by Caller Tones without authorisation months ago, I immediately called 132200 and after much time was told that the subscription would be cancelled immediately (this was even reflected on the notes on my account), however I've recent ...

Blaggsy
Level 2: Rookie

Does anyone know how to transfer a call from desk phone to mobile with Liberate? Business connect used to be dialling ,*11thanks

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit