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Moderator Deanna
Moderator

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Sub1
Level 1: Cadet

I got a Gen 2 router and it can not be found by two of my devices. other five devices are working ok. Airtouch 2- AC controller and a Samsung mobile phone are not finding the Wifi. Tried in may ways but no success, talked to AC controller provider, t ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Merco
Level 1: Cadet

Does anyone know if the issue with the business connect app is resolved? The issue is that the app does not pick up the calls (it rings but nothing happens when you press the green button to answer). The app was working fine until an update a few mon ...

WarrenT
Level 3: Gumshoe

I can not change my main contact email, the system will not allow any "@bigpond.com" email addresses, so I have to use my gmail address.This seems like a huge security risk.Why would telstra not allow a bigpond email in the main contact email, this i ...

AndyStovell
Level 1: Cadet

I was Subscribed by Caller Tones without authorisation months ago, I immediately called 132200 and after much time was told that the subscription would be cancelled immediately (this was even reflected on the notes on my account), however I've recent ...

RobBris
Level 4: Private Eye

I am subscribed to a topic and have notify when someone replies in my settings yet I'm not getting emails? Seems similar to this thread that is now archived? https://crowdsupport.telstra.com.au/t5/Community-Feedback-Discussion/Notify-of-response-to-a ...

Swoop1
Level 2: Rookie

Still waiting for Telstra to come back after they emailed me a week ago with a message we willcall you in 24 hrs... May e in 2020!!

Ferocious
Level 2: Rookie

I am a Telstra Plus Gold Tier member and am trying to redeem the 6 months free Stan offer.I go through all the steps until I get to the Stan page and a pop up presents -  "Oops! Something went wrong."  This has been happening for the last few days.A ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Ferocious
Level 2: Rookie

I am a Telstra Plus Gold Tier member and am trying to redeem the 6 months free Stan offer.I go through all the steps until I get to the Stan page and a pop up presents -  "Oops! Something went wrong."  This has been happening for the last few days.A ...

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 4: Private Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 2: Rookie

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Boudicca
Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Merco
Level 1: Cadet

Does anyone know if the issue with the business connect app is resolved? The issue is that the app does not pick up the calls (it rings but nothing happens when you press the green button to answer). The app was working fine until an update a few mon ...

AndyStovell
Level 1: Cadet

I was Subscribed by Caller Tones without authorisation months ago, I immediately called 132200 and after much time was told that the subscription would be cancelled immediately (this was even reflected on the notes on my account), however I've recent ...

Blaggsy
Level 2: Rookie

Does anyone know how to transfer a call from desk phone to mobile with Liberate? Business connect used to be dialling ,*11thanks

Level 21: Augmented Ozmoz
Level 21: Augmented

Since people tend to only post when they have an issue or a complaint I thought I would do a 180 on that :-) So I'd like to do a shout-out thank you to Jessica over at Disconnections (Reference INT 1-2262916411322) I rang disconnections because I hav ...

Heybilly2601
Level 1: Cadet

Why esim still not available on iPhone XS ?

Not-happy20
Level 1: Cadet

l’m demolishing a house and Telstra has sent a technician out for a quote. The quote was $878, I think that it is a bit much to cut  two wires. Considering that the power company was free and the gas company was $112 for abolishment of service

SupInfinity
Level 4: Private Eye

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

RhiannonDillon
Level 1: Cadet

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

Surfingdogs07
Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

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