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Moderator Deanna
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How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Shallowpig
Level 1: Cadet

HiI would like to redeem my points in Telstra rewards store, however, when delivery it only asks for Australian Driver Licence and Australia Passport. What about people like me holding an international passport? Any way to make an order without going ...

noello
Level 2: Rookie

In response to noelloI tried the putting the IP address of the site (203.221.43.99) in my browser and even that is blocked so changing DNS servers will not solve problem. It could have something to do with the reverse dns name being different to the ...

bugalugs90
Level 1: Cadet

If Telstra wont answer the phone because of coronavirus, please tell me how to cancel a mobile service on my account. Your virtual chat bot told me to go to Services in the app, but there is nowhere in there to cancel it, just some comment about maki ...

Azza75
Level 1: Cadet

Me

Every time you call me you hang up without even speaking to me

TASSIEPIXIE
Level 1: Cadet

Received a text yesterday from Telstra with a one time pin no and to ring them (ha ha cant get through) or go online (ha ha again the automated messages just keep going round in circles getting nowhere) if you had not requested it. In the meantime is ...

Anthom
Level 2: Rookie

I’ve been mucked around with deliver of modem getting cone t to mobile home and broadband made a complaint to tio no one from Telstra ever rings back I need help lm at the end of my teather Anthony Melia 

Telstrauditor
Level 1: Cadet

Unfortunately Telstra, giving yourself a pat on the back and claiming you are transparent and use good business practices all while not giving customers the option to opt out of automatic excess data charges is neither good or transparent, it's sly, ...

Hally85
Level 1: Cadet

Anyone else having issues with Telstras so called 24/7 live chat? Usually i have no issue, this time ive had no response in almost 2 days & several attempts

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 4: Private Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 2: Rookie

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Shallowpig
Level 1: Cadet

HiI would like to redeem my points in Telstra rewards store, however, when delivery it only asks for Australian Driver Licence and Australia Passport. What about people like me holding an international passport? Any way to make an order without going ...

noello
Level 2: Rookie

In response to noelloI tried the putting the IP address of the site (203.221.43.99) in my browser and even that is blocked so changing DNS servers will not solve problem. It could have something to do with the reverse dns name being different to the ...

TASSIEPIXIE
Level 1: Cadet

Received a text yesterday from Telstra with a one time pin no and to ring them (ha ha cant get through) or go online (ha ha again the automated messages just keep going round in circles getting nowhere) if you had not requested it. In the meantime is ...

Anthom
Level 2: Rookie

I’ve been mucked around with deliver of modem getting cone t to mobile home and broadband made a complaint to tio no one from Telstra ever rings back I need help lm at the end of my teather Anthony Melia 

Telstrauditor
Level 1: Cadet

Unfortunately Telstra, giving yourself a pat on the back and claiming you are transparent and use good business practices all while not giving customers the option to opt out of automatic excess data charges is neither good or transparent, it's sly, ...

Hally85
Level 1: Cadet

Anyone else having issues with Telstras so called 24/7 live chat? Usually i have no issue, this time ive had no response in almost 2 days & several attempts

CLI
Level 1: Cadet

Hi all, Just wanted to share my personal experience with Telstra Mobile service, which is not good at all. I called Telstra to transfer my post paid plan to pre paid plan on Feb 14th, and the order has been failing multiple times at the background IT ...

DeanR
Level 1: Cadet

I have been on to the call centre for over 4 hours today - this has been over 6 phone call.Im was trying to find out how to change my foxtel package to the new bundle on offer. I was told it couldn't be done then after a number of call and escalation ...

LmS91
Level 1: Cadet

HiJust trying to find out for the 50k bonus points for signing up to direct debit promo that was running... If I had direct debit for 1 month in Jan 2019 but cancelled it in Feb 2019 does that count as 'a pre existing direct debit arrangement as at t ...

neri72
Level 3: Gumshoe

I have received verification codes yesterday that I did not ask for and spoke with Telstra who said it was a glitch in the system. Still getting them today. Anyone else experiencing this?

Our community experts

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