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Moderator Deanna
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How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Advicepls
Level 1: Cadet

Can anyone give me an estimate of how long phone deliveries are delayed for? Weeks? Months? 

I ordered an “in stock” iPhone 11 on a new plan online early last month. I did this on advice of my local Telstra store. Waited a week, never received a dispa ...

somethingg
Level 1: Cadet

The new custom hashtag that displays next to the number of bar signals you have on the phone, how do I remove this? thankfully it does not display on all my phones but it is particularly irritating on my main source of entertainment. This bothers me ...

dennphy
Level 2: Rookie

Hi, The Telstra NBN service of a vital community centre was cut this morning until April 8th for planned maintenance with no warning. Their staff have been setup to telecommute due to the Covid-19 closure and provide an important counselling, budgeti ...

Sharni6
Level 1: Cadet

I ordered a new phone for my partner over a month ago.. still not received last I spoke to someone they told me on the 31st I would have it. Now i can't get through to anyone at Telstra and have no idea where the phone is if it's even coming or not. 

Shaf
Level 1: Cadet

I went online and recently ordered xbox. Due to the caronavirus impact, they were not emailing the delivery order. I went to the store and asked them to check on my order. They said nothing is there is the Seibel system. I then asked the store guys t ...

TLamy
Level 1: Cadet

I have had no landline and internet since 29/3/20. I have tried to contact tech support and after numerous attempts throughout 29/3/20 and 30/3/20 and waiting on the line for hours I finally got through to a tech support yesterday 30/3/20 around 6;30 ...

budgiewright
Level 1: Cadet

I have an order number but no tracking number as im told by my local telstra store, the order has not been processed. Why not after more than after two weeks?

Jocobby
Level 1: Cadet

I am writing to you as I am unhappy about these changes. I can only have mobile broadband at my place because you have trouble finding it even though on NBN co website it says i can get NBN but you force me to take this expensive plan anyway. I alway ...

Happylea
Level 1: Cadet

I have received messages from numbers not known to me asking why I kept sending them texts......I do not recognise these numbers and I have definitely not been texting them....have I been hacked/ spoofed? And how do I stop it?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Nitz
Level 1: Cadet

Hi, On 04-DEC, I received an in app offer to register for direct debit and receive 50000 Telstra plus points. It’s been more than 15 business days since my first direct debit and no points in my account. I checked the eligibility and it’s eligible. C ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 4: Private Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 2: Rookie

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Advicepls
Level 1: Cadet

Can anyone give me an estimate of how long phone deliveries are delayed for? Weeks? Months? 

I ordered an “in stock” iPhone 11 on a new plan online early last month. I did this on advice of my local Telstra store. Waited a week, never received a dispa ...

dennphy
Level 2: Rookie

Hi, The Telstra NBN service of a vital community centre was cut this morning until April 8th for planned maintenance with no warning. Their staff have been setup to telecommute due to the Covid-19 closure and provide an important counselling, budgeti ...

Sharni6
Level 1: Cadet

I ordered a new phone for my partner over a month ago.. still not received last I spoke to someone they told me on the 31st I would have it. Now i can't get through to anyone at Telstra and have no idea where the phone is if it's even coming or not. 

Shaf
Level 1: Cadet

I went online and recently ordered xbox. Due to the caronavirus impact, they were not emailing the delivery order. I went to the store and asked them to check on my order. They said nothing is there is the Seibel system. I then asked the store guys t ...

TLamy
Level 1: Cadet

I have had no landline and internet since 29/3/20. I have tried to contact tech support and after numerous attempts throughout 29/3/20 and 30/3/20 and waiting on the line for hours I finally got through to a tech support yesterday 30/3/20 around 6;30 ...

Shallowpig
Level 1: Cadet

HiI would like to redeem my points in Telstra rewards store, however, when delivery it only asks for Australian Driver Licence and Australia Passport. What about people like me holding an international passport? Any way to make an order without going ...

noello
Level 2: Rookie

In response to noelloI tried the putting the IP address of the site (203.221.43.99) in my browser and even that is blocked so changing DNS servers will not solve problem. It could have something to do with the reverse dns name being different to the ...

TASSIEPIXIE
Level 1: Cadet

Received a text yesterday from Telstra with a one time pin no and to ring them (ha ha cant get through) or go online (ha ha again the automated messages just keep going round in circles getting nowhere) if you had not requested it. In the meantime is ...

Anthom
Level 2: Rookie

I’ve been mucked around with deliver of modem getting cone t to mobile home and broadband made a complaint to tio no one from Telstra ever rings back I need help lm at the end of my teather Anthony Melia 

Telstrauditor
Level 1: Cadet

Unfortunately Telstra, giving yourself a pat on the back and claiming you are transparent and use good business practices all while not giving customers the option to opt out of automatic excess data charges is neither good or transparent, it's sly, ...

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