Community

Community Ideas

cancel

Advise service outages and problems

Completed
dad93dad93
Level 2: Rookie

Advise service outages and problems

I would like to receive an email/text when there is an outage or interrupted service in my area. There seems to be no way of knowing whether issues with slow speeds or inability to connect are caused by me or are more general telstra issues. Everyone i know wastes lots of time trying to work out what's going on when the Internet drops out.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 Comments
Nelly082
Level 7: Deputy Inspector

Try this

 

servicestatus.telstra.com

 

Telstra (Retired)
Telstra (Retired)
Status changed to: Completed

Hi @dad93dad93,

 

If you have an outage, as @Nelly082 mentioned, the best place to go is to servicestatus.tesltra.com. You can access this  via your mobile device if your issue is with your broadband service. 

 

We also recently published an article about how to use this page here: https://crowdsupport.telstra.com.au/t5/Community-Tips-Advice/How-to-use-the-Service-Status-Page/ba-p... that you might find useful. 

 

We also do already try to text or call impacted customers where possible when there is an outage, as well as notify customers if there is scheduled maintenance due to be performed in their area which may impact services. This can be an imperfect system, as it can be difficult to isolate which accounts are directly impacted by an unplanned interruption, but we update the Service Status page as soon as we are aware of an issue and begin investigating. 

Community Manager Community Manager
Community Manager
Status changed to: Completed