Community

Community Ideas

cancel

Order status page

Working On It
MacManOz
Level 1: Cadet

Order status page

Once you buy online, Telstra should offer an order status page that is attached to your 24x7 account login.

This way customers can view where in the provisioning cycle our order is. This will increase NPS and reduce calls to the contact centers.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 Comments
Level 24: Supreme Being
Level 24: Supreme Being

It isn't linked to MyAccount (which I agree would be a helpful addition, all requests and changes should be noted and viewable in MyAccount in my personal opinion) but they do have a tracker which usually can be used to view orders - http://telstra.com/trackmyorder

Telstra (Retired)
Telstra (Retired)
Status changed to: Under Review

Hi @MacManOz,

 

Thanks for your suggestion. I have reached out to a My Account specialist and will update you when I hear back. Keep your ideas coming - they are greatly appreciated. 

Community Manager Community Manager
Community Manager
Status changed to: Looking Into It

Apologies for the lack of progress here, I am following up to see if we can get an outcome for you.

Community Manager Community Manager
Community Manager
Status changed to: Working On It

I have received confirmation that changes to how customers can track orders online is already being worked on. This suggestion has been provided to the team managing that project.