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Request to change wording in Telstra Bill Arrival email

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Duano
Just Registered

Request to change wording in Telstra Bill Arrival email

Hi Team
Please reword the first sentence in you Telstra Bill Arrival Notification email. It says:

"Just a reminder that your latest Telstra bill ..."

It reads like a payment reminder and my wife thinks I keep forgetting to pay the bill. It's causing me grief, so I would be grateful if you'd change it.

Thanks in advance
Duane



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4 Comments
Support Team
Support Team

Hi Duane. To clarify, is this to notify you that we've posted or emailed your recent bill? - Matthew.

Level 25: The Singularity
Level 25: The Singularity

That doesn't sound like the wording of a legitimate Telstra Bill Arrival email.

The subject is usually "Your new Telstra bill for account 20000XXXXXXXX is attached"

And the text is:

Your account number: 20000XXXXXXXX
This bill number: XXXXXXXXXX
 
Hi MR XYXYXYXY XYXYXYXY,
 
Your new Telstra bill is attached. Please ensure we receive your payment by the due date of 28 Dec 2017.
 
We recommend making your payment online at telstra.com/paybill.
 
Like to know more?
If you have any questions or concerns about this email you can get in touch with us at telstra.com/contact.
 
See you online soon,
 
Fiona Hayes
Head of Customer Service and Contact Centres
Community Manager Community Manager
Community Manager
Status changed to: Looking Into It

Can you provide a copy (blank out the personal details) of what you have received? As @Jupiter has mentioned that email does not sound like a bill arrival notification.

 

Happy to pass on the feedback, just need to confirm what notification you have received.

Community Manager Community Manager
Community Manager
Status changed to: Not Now

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