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GregW
Level 12: Master Detective

I'd like to request that Telstra have the facility where if you have a 24/7 Chat with Telstra while logged in to your account that the past discussions be accessible via our My Account page.  Maybe not all but say the last 6 months.  While I try and ...

kwarta
Level 2: Rookie

It amazes me every single time I try to use the online portal, that a company like Telstra would have such a terribly bad online portal.   Navcigation is confusing and incomplete at best and when you can actually find what youre after (such as the Ap ...

dad93dad93
Level 2: Rookie

I would like to receive an email/text when there is an outage or interrupted service in my area. There seems to be no way of knowing whether issues with slow speeds or inability to connect are caused by me or are more general telstra issues. Everyone ...

Howardg33
Level 1: Cadet

One Idea that may be worth thinking about, as Telstra is aiming to improve how they interact with you online is that whenever a call is made to the "Telstra Helpdesk" that all pertinent information discussed, that is recorded by Telstra, be made avai ...

John_Crow
Just Registered

When I am (eventually) able to login, at the top right of the page there is a button to logout. Could you please put a login button in the same place on the homepage. It would save a lot of time and energy. Thanks.

Please give the ability to login with the mobile number associated with the account rather than just the email in the username field. Please give the ability to activate Two-factor authentication. Please allow a wider range of characters to be used i ...

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