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Tim30
Level 1: Cadet

I want to share my recent experience of a phone scam which happened yesterday (12 March 2019). My wife received  phone call from our landline. The called claimed "Telstra technical support" and the line was bad. My wife passed it onto me as I handle ...

EngK
Level 1: Cadet

Preordered S10+ over chat. Given wrong address initially but immediately informed and gave the correct address prior to confirming the order. Double and triple check with the Agent if he has got the correct address and he confirmed he has. Come deliv ...

ausgumbie
Level 10: Junior Detective

Hi all, Today I again had problems accessing my ausgumbie profile - the Telstra Login page wouldn't load on any browser. I've had this problem before and commented on it. I haven't seen others complain about this issue, but in case others have experi ...

SurferDave
Just Registered

Please go back to paper bills. I do not check my emails often and found the physical artifact of the paper bill very helpful in reminding me of the payment. Email bills are horrible.

Shannongob
Level 3: Gumshoe

It would be great to see a page similar to the "Device Updates" page at https://crowdsupport.telstra.com.au/t5/Device-Updates/bd-p/Device_Updates for other hardware such as Telstra branded modems, routers, smart home gear, Telstra TV's etc. 

Vilaysy
Level 1: Cadet

$10 per month Prepaid Mobile Plan with unlimited calls & texts + 1 GB data - if or when the data allowance expires before the end of the month, it does not impact the unlimited calls & texts for the entire month. (Today I bought a $30 Prepaid recharg ...

BobSimpson4
Just Registered

It would make my life so much easier if on the front page of the letter you send with the bill, if I could click on to :"Download PDF of bill"   There are so many other systems you have to go through and all I want to do is check my account.Still hav ...

OneBelt
Just Registered

I would like an option on my account where I can specify that porting (to another SIM) is only permitted when requested in person with photo ID.

Dawnofday
Level 1: Cadet

I am yet another victim of the AirG chat scam services. I did not subscribe and currently overseas so I am not even using my Telstra account but somehow I am still supposally using this service. I have read through all the posts on this subject and c ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

teagan1987
Level 2: Rookie

why am I not receiving a lot of my text messages- they have been answered but I don't get all of them 

Boudicca
Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Echo70
Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Representative
Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Loulou23
Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

mkwil
Level 1: Cadet

Why is Lifestyle Food HD? It is only SD Channel. Some programs are in HD streaming.

kathyann63
Level 3: Gumshoe

Question:  Does Telstra call you to say you have a technical fault with your internet connection? I have had people call to say that we have a technical fault with our internet connection.  They say that they are from Telstra Technical division.  The ...

Maude3
Level 2: Rookie

these (overseas) calls are constant, 4-5 times daily, 7 days per week. I'd like to know how to block these nuisance calls - anyone have any ideas, please?

Dawnofday
Level 1: Cadet

I am yet another victim of the AirG chat scam services. I did not subscribe and currently overseas so I am not even using my Telstra account but somehow I am still supposally using this service. I have read through all the posts on this subject and c ...

MikiG
Level 1: Cadet

This is just to complete my profile

SupInfinity
Level 4: Private Eye

Hi,

I'm still getting notifications/badges for posts I'm mentioned, in even tho the emails stopped, since changing that setting back to never. Prior to turning it on for the first time ever last week, that notification type never showed in my list her ...

RhiannonDillon
Level 1: Cadet

My app is freezing on the CBUS page after I deleted and redownloaded due to a constant technical error I was getting whenever I decided to login!

wowwow
Level 1: Cadet

gg

love iphones

Surfingdogs07
Level 3: Gumshoe

update:yea today we are back online.So the 16th of may was the date we were given to have our line re laid but as a nice surprise they arrive at 8 am 3 days ago dug a new trench and laid the new line ,yahoo, however they did not connect it to the hou ...

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Kattie
Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

SouthPark_CO
Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Dags20
Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

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