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Community Manager TommyR Community Manager
Community Manager

Hi All,

We are excited to be launching the first Device Insider for 2018. If your new to the Device Insider, we have two members from our Brains Trust program who will be getting their hands on the new  Samsung Galaxy S9 as well as the Samsung Galaxy ...

kathyann63
Level 2: Rookie

Question:  Does Telstra call you to say you have a technical fault with your internet connection? I have had people call to say that we have a technical fault with our internet connection.  They say that they are from Telstra Technical division.  The ...

exozzie
Just Registered

Can Telstra please include the Tax Invoice for my service with the email notification that my bill is ready and due for payment? It's nuts to have to go into my account to retrieve the Tax Invoice. Intuit and Microsoft are able to do it, so why can't ...

Sunny73
Level 1: Cadet

Hi Will you be selling the new HTC U11 Life ?

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Gnads1
Level 1: Cadet

Just installed a Telstra Smart Modem for the NBN changeover. It needs 4G reception for the mobile backup provision. I have poor 4G reception (1 bar) inside my home. Reception is ok outside. I'm 3klm from the CBD exchange as the crow flies. Is there a ...

mojacko
Level 2: Rookie

i posted in a wrong board, how can I delete post? 

Kattie
Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

Abby3
Level 2: Rookie

Hi,
On the Telstra website it says I can get cable broadband but my house has Optus cable line-in. A technician came and said that we have a electrical wire instead of the telstra cable.
Is there a way for me to get cable...

kathyann63
Level 2: Rookie

Question:  Does Telstra call you to say you have a technical fault with your internet connection? I have had people call to say that we have a technical fault with our internet connection.  They say that they are from Telstra Technical division.  The ...

Abby3
Level 2: Rookie

Hi,
On the Telstra website it says I can get cable broadband but my house has Optus cable line-in. A technician came and said that we have a electrical wire instead of the telstra cable.
Is there a way for me to get cable...

SouthPark_CO
Level 2: Rookie

I was at a Telstra shop at Stockland Townsville. I specifically went in there to just buy a set of Telstra Guardian MK2 system (plus one extra handset for that kit). A rep approached me. I told them I wanted to just purchase that particular system, t ...

markclaren
Level 1: Cadet

If anyone is aware of the launch price of Samsung Galaxy S8 and S8 Plus. Please do share or mention any source.Thanks.

JimJ
Level 2: Rookie

I posted the following on "Home Phones" with not much result.  I have received a phone call from a Telstra customer on Victoria who claims that he recieved a call from Telstra stating that his phone service would be disconnected. My number in Qld cam ...

dmblack
Level 2: Rookie

Hello Team,

Attempting to report a phishing email requests users provide full email content, including headers.

In this case; the text area seems to have a character limit of 3850. The headers alone of the mail item I’m trying to report blow out the li ...

Confused88
Level 1: Cadet

After finish reading an article through tweeter via my mobile, I received a mobile message about my subscription to TOPIKOO @ 6.90/wk!!!  Realising this may be scam, I immediately deleted the message.  Am I safe from any unauthorised charges? I compl ...

JoeBlo99s
Level 1: Cadet

Hi Everyone. I tried to pre-order 5 iphone 7 plus for my business and i am getting nowhere.  Each live chat i go on the telstra staff give me different answers. I sometimes get referred to a "supervisor" and on that level each supervisor gives a diff ...

CaptainKirk1
Level 8: Inspector

I was wondering... can I change my Username on Telstra CrowdSupport? I've read through the help articles, but cannot seem to find an answer to whether I can or cannot. Please help.

Gibson08
Level 1: Cadet

Telstra air has stopped working in Mosman NSW, was working prior, now there is no signal at all, therefore impossible to login and use.
Telstra support have no idea how to rectify problem.

Kattie
Level 1: Cadet

My prepaid mobile phone credit expired this morning, l paid $30 to recharge, it now has recharge credit of $83.40 remaining, expires 10May.  But l am not able to use my phone.  I can use it for emergency only.  I don’t understand why, can anyone help ...

SouthPark_CO
Level 2: Rookie

There appears to be no such area. That is, there's a "community feedback & discussion" button in the Telstra crowdsupport website area, and there is only a 'button' for asking a question, which isn't exactly - 'community feedback & discussion'. I'm t ...

Dags20
Level 1: Cadet

Latest My Account format on my Desktop shows data usage on main page but takes two clicks to each mobile to view recent call costs. This is a backward step by Telstra.I tried Telstra online chat, with the ladies final suggestion to get my PC fixed by ...

Level 21: Augmented cretsiah
Level 21: Augmented

So Tech Inventers have been trying to improve how you can do things around the house with voice activated devices......   great you say.....   until you upset your pets ......   didnt feed it on time, didnt buy it that favourite toy or treat   well l ...

Wateryew
Level 2: Rookie

I tried to solve my problem in Loganhyperdom store, staff is so rude, and manager did nothing. I have to finally make a phone call. I'm doing business, I know local store cost more than online center, so I recommend close some inefficient store.

Mick1995
Level 1: Cadet

I bought a Google vr head set Sunday night and wondering if I get updates through email about postage?

Tadd29
Level 1: Cadet

Online Ordering is an absolute nightmare!I ordered and had no communication from Telstra over the following week.I contacted them, to be told the order was on hold due to more info? being needed... 1 more week of waiting... again no communication.Con ...

abchelle
Level 1: Cadet

Please can you include SNAPCHAT as a banned social media for homework time. Most kids are using this these days and Telstra should keep up! Thanks

o_0
Level 16: Secret Agent

What do you think?