4WAG
Level 1: Cadet

Auto Attendant Number as CND

Answered

Have been on DOT for a couple of year now, and am generally happy with it.

 

One issue that we would like to see resolved however... We advertise our Auto Attendant number as our main business number on our stationary and advertising etc. Callers can select from our professionally recorded options and be directed to the most appropriate member of our team for assistance. 

 

The problem we have is that when calling out, the individual line number is displayed on the receivers CND - which is giving peope we call one of 5 numbers that we have. To make this work for us, we need all our phones to display our main (auto attendant) number when we call out.

 

Is this acheivable?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Technical Support
Technical Support
Accepted Solution

Re: Auto Attendant Number as CND

Hi 4WAG, 

 

I believe what you are after is possible and can be set up using the on-line administration platform called Commpilot.  It may be best to give our specialised DOT tech team a call on 132999 so they can help.

 

- Ben 

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3 REPLIES
Level 22: Superhuman

Re: Auto Attendant Number as CND

Hello,

As this site is primarily customers assisting other customers,  your question would be best answered by speaking with the Telstra Business Centre or Telstra Enterprise Dealer who manages your (Telstra) business. They would have access to technical sources and resources,  that we do not have here.  I hope you get this resolved. Regards

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
Technical Support
Technical Support
Accepted Solution

Re: Auto Attendant Number as CND

Hi 4WAG, 

 

I believe what you are after is possible and can be set up using the on-line administration platform called Commpilot.  It may be best to give our specialised DOT tech team a call on 132999 so they can help.

 

- Ben 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
4WAG
Level 1: Cadet

Re: Auto Attendant Number as CND

Professor, after reading your response, I recalled an interview with the legendary cricket commentator Richie Benaud I heard many years ago. When responding to a question on his commentary technique he said "if I have nothing of value to add, I keep my mouth shut."

 

Channel your inner Richie, Professor.

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