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Calls go straight to message bank or just ring out!
We have a voicemail service set up on our landline Panasonic Handset through the DOT system with Telstra.
Directly through the handset, we have recorded our voicemail message and set up a pin. We tried to call the number with our mobile to check the service and the phone just rang out. So I tried pressing #21# and that sent the unanswered call straight to voicemail. Then I tried pressing *21# (I think that's what it was) and it rang out again without going to voicemail.
I'm not sure what I need to do to make sure that unanswered calls goes to the voicemail service after a few rings, rather than either straight away or not at all.