I have a DOT account; we are using the original Cisco phone (now about six years old) but after making or receiving 1-2 calls it "loses the line", and needs to be powered off / on, then rinse/rpt. We've had our router, cables, plug points etc checked, and everything is fine; our tech support says the phone is no longer supported by Telstra and they should have replaced it years ago. On attempting to contact Telstra DOT support, I got the usual runaround which ended with the DOT support people (Filipino lady with poor english) telling me that it wasn't their roll, put me on hold (on my mobile phone, which they had called me on) for 6-7 min, then lost the call. So, how do I get a new phone?
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