For a few weeks now I've been unable to log into CallConductor (https://portal.digitalbusiness.telstra.com/).
After 3 60+min phone calls its been escalated to the engineering team to investigate whats going on. I haven't heard anything back yet.
I've spoken to over 6 different staff members from accounts, technical support, faults, who knows what other department and every single member of staff admitted that no one knows anything about call conductor.
My login is saying that my account is temporarily locked to due incorrect logins. This is from the 3 different password resets that have been tried over the phone. There is no indication of how long this "temporary" lock is however its been over 3 weeks.
No one knows how to reset the login. No one knows how to access anything to do with call conductor. No one knows how long the account lock out is for. After an hour on hold and on the phone one tech support advisor said he would call me back after investigating. Of COURSE I miss that call and the voicemail said he decided that I meant commpilot instead and reset that password.
I need access to call conductor 3 weeks ago. I setup business hours based on moving office. We are now operating and calls are automatically going to voicemail after certain hours. We need to be receiving calls during those hours. There is no other way to change these settings.
Does anyone know anything here?
Sounds frustrating and I'm terribly sorry for the run around and the the lack of support to getting your concerns resolved.
There are two things you can do, please get in touch with our Telstra Business complaint's team so that a case manager can work with you on having the issues raised resolved.
Alternatively, you can send through your Telstra account and contact details through our online form and we'll raise a complaint for you and get a case manager to contact you to have this sorted out as soon as possible.
Extremely frustrating when you are running a small business and have to deivert calls for shift changes. Will not even divert from the DOT handset. Telstra get your act together and let your customers know there is a problem rather than have us wait over 30 mins to contact tech support who have no idea there is an issue and they cannot resolve it.. My buisiness relies on your system working properly as advertised.
It's disappointing to hear of your experience with DOT. I am correct in assuming that CallCondutor is not allowing you to divert your calls? You've also mentioned that the handset is not manually diverting your calls either, are you using the *72 [phone number to be diverted to] command?
There is also the option to set call diversion through the online tool CommPilot.
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