root
Level 1: Cadet

Devg 2020 superuser

Any one know the super user admin and password, there are settings that are not standard in the default administrator account that i need to access.

stuff got taken away from the factory firmware that is now hidden.

 

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6 REPLIES
Telstra (Retired)
Telstra (Retired)

Re: Devg 2020 superuser

hi Root

 

Do you have this manual http://bit.ly/1taeMEf

 

I hope that helps Smiley Happy

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root
Level 1: Cadet

Re: Devg 2020 superuser

yes i have read this and it has no information i need. the software supplied doent even work.

there are settings that i know exist as they are in the factory firmware, but when left overnight to update these settings are missing for our own "Good".

 

Technical Support
Technical Support

Re: Devg 2020 superuser

Hi root, 

 

There is no 'super' username and password on Telstra supplied DEVG2020's.  

 

Telstra does customise the firmware in their modems.  The latest firmware update is VER_06.02.55.  The new firmware for DEVG2020 business gateway customers, was pushed out on Monday 13th October 2014 to both on ADSL and NBN users. 

 
If you have any suggestions on what to include on Telstra firmware you can let us know and I can pass it on to the development team to evaluate.
 
- Ben D

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DomD1
Level 1: Cadet

Re: Devg 2020 superuser

Hi

 

We have last week been given a modem with ver_06 02 46 and she is not working. We are with Telstra business. What number do I call - or how do I go about replacing the modem with one with current firmware. This has been a massive, expensive headache!!

 

Thanks

DomD

DomD1
Level 1: Cadet

Re: Devg 2020 superuser

Or.... will the firmware update itself? It had not 16 hours after install

Technical Support
Technical Support

Re: Devg 2020 superuser

Hi DomD1,

 

The number to call Telstra Business is 132 999. They should be able to organise for the current firmware to be pushed through.

 

- Shelly

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