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allievan
Level 1: Cadet

NBN phone line diverting to mobile

Hi.  Since the NBN has been connected at my business, if staff cannot answer the phone it will divert to my mobile after a period of time.  On my mobile it shows up as the caller calling me.  It is causing a lot of confusion.  I have contacted Telstra already and they haven't been able to find why it is diverting to my mobile.  I need it switched off.  Any help on what to do would be appreciated.

 

Thanks,

Allie

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: NBN phone line diverting to mobile

@allievan

It sounds like you have a DOT Plan.

This function is something that can be turned off by our Tech Team, or even if you have access to your "Commpilot" you can do this yourself in your call management settings.

 

I'm concerned that the team were not able to remove this though, Did you have a reference number from that conversation?

 

- Matt

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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allievan
Level 1: Cadet

Re: NBN phone line diverting to mobile

Hi Matt,

 

Yes the reference number is 1123075942.  Thank you.

Telstra (Retired)
Telstra (Retired)

Re: NBN phone line diverting to mobile

@allievan Great, thank you.
I've sent you a PM regarding this.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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