I have a Cisco handset at my warehouse which is connected to DOT.
When a call comes in and is not answered it will take a voicemail. I will then recieve a text advising me that a voicemail is waiting.
The instruction in the text is to call 125102 to retrieve the voicemail.
This used to work but now whenever I call 125102 I get a "this call connot be connected" message.
What am I doing wrong to be able to remotely retreive voicemails from my DOT connected service?
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Sounds like something may have dropped off in your DOT Settings.
Do you have access to your CommPilot ? This is where you can make changes to your settings even while you are off site either on a smartphone, tablet or PC.
Otherwise you should give the DOT Tech team a call on 1800 425 159 to see if they can fix the issue and also resend you your login details for CommPilot access if you do not have it.