Steve-1
Level 2: Rookie

Sales enquiry....

Answered

Can I have any of the Telstra Digital Office Technology products connected to my residential Telstra service?

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Sales enquiry....

You can have DOT service connected to a residential address, however you would need an ABN, and the DOT services include the phone and internet so unless you want two phone and two internet service, you would need to have them 'migrate' the service from a residential one to a business one. The easiest way to have this done is likely to be in a local Telstra Business dealer... they would be able to go over the options and explain the process and fill in the paperwork in one go rather than having forms back and forth with phone sales team.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Steve-1
Level 2: Rookie
Accepted Solution

Re: Sales enquiry....

Thanks for your advice DrQwerty90

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Sales enquiry....

You can have DOT service connected to a residential address, however you would need an ABN, and the DOT services include the phone and internet so unless you want two phone and two internet service, you would need to have them 'migrate' the service from a residential one to a business one. The easiest way to have this done is likely to be in a local Telstra Business dealer... they would be able to go over the options and explain the process and fill in the paperwork in one go rather than having forms back and forth with phone sales team.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Steve-1
Level 2: Rookie

Re: Sales enquiry....

Thanks for your reply DrQwerty90

One other question

Is there a Residential equivalent to the Digital Office Technology service, one that has similar features and benefits?

Level 24: Supreme Being
Level 24: Supreme Being

Re: Sales enquiry....

Not particularly.

The DOT is optimised for what they have concluded is best suited to small business needs, and similarly, the residential plans are suited to what is seen as most suited to residential use.

That being said, it would depend on if there was a specific feature you were after, because if it was just a specific feature it might be an equivalent but there is certainly not as an overall thing.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Steve-1
Level 2: Rookie
Accepted Solution

Re: Sales enquiry....

Thanks for your advice DrQwerty90

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