Level 1: Cadet

Telstra DOT , Adding custom handsets.

Hi ,


I have a customer that has recently signed up for Telstra's Digital office technology. They initally signed up for 4 handsets , but have since had the need for another 2, the customer has purchased the addtional 2 handsets the same model as what telstra provided them (Cisco SPA525G) from an alternate source.


I have set them up on the network, they are getting the same networking information as the telstra supplied ones however they need to be provisioned on the telstra network.


I have since been trying to call telstra's DOT Technical Support line for the past few days.. (132000) "Digital Office Technology, Technical Support).


Wait times have been

1hr 10 mins


1hr 30min..


I have still yet to get through to a person that can help ???????


I have tried to log into commpiolt to see if you can provision through there but looks like you can only make changes to existing handsets.


Anyone know of a different number that can help me with this issue  ???

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now