DavidS80
Level 1: Cadet

Telstra DOT , Adding custom handsets.

Hi ,

 

I have a customer that has recently signed up for Telstra's Digital office technology. They initally signed up for 4 handsets , but have since had the need for another 2, the customer has purchased the addtional 2 handsets the same model as what telstra provided them (Cisco SPA525G) from an alternate source.

 

I have set them up on the network, they are getting the same networking information as the telstra supplied ones however they need to be provisioned on the telstra network.

 

I have since been trying to call telstra's DOT Technical Support line for the past few days.. (132000) "Digital Office Technology, Technical Support).

 

Wait times have been

1hr 10 mins

59mins

1hr 30min..

 

I have still yet to get through to a person that can help ???????

 

I have tried to log into commpiolt to see if you can provision through there but looks like you can only make changes to existing handsets.

 

Anyone know of a different number that can help me with this issue  ???

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