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Elky7
Level 1: Cadet

Telstra Gateway Pro Netgear V7610 Voice Calling

Hi,

 

After changing my V7610 login password I was no longer able to login (yes I had the correct password, it seems to be an issue with the unit when you change the password)

 

Anyway after a reset I am setting the unit up again and am trying to connect my DOT voice line, 

 

Under the voice calling setup there is a space for the Gateway ID and Gateway password, I have my configuration summary though neither of these items are listed there. In the manual the sample format looks like my username and password format on the config summary, I have entered these and cannot get the phone line working. 

 

How do I find out the correct id and password for my DOT voice service?

 

Note:

The phone line is connected to the same port on the router that it previously worked on.

My phones are not core phones

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Telstra Gateway Pro Netgear V7610 Voice Calling

Looking at page 29 of the user guide below, it shows how to configure the Voice Calling for a DOT services which requires a Device ID and password which are located in the completion email.  The sample shown on the next page does not look like a username format. 

 

https://www.telstra.com.au/content/dam/tcom/small-business/broadband/pdf/telstra-gateway-pro-v7610-u...

 

If you need further assistance with this, please contact our Support Team on 132 999. 

 

- Shelly

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