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kakneebone
Level 1: Cadet

VPN with Telstra DEVG2020 Help

Hi,

 

I am trying to set up my VPN with Netgear. I have installed it on both the computers I want to use, following the instructions from telstra, but the tunnel won't open. I wasn't sure when I set it up on my laptop to connect to my work computer do I keep the IP etc the same. I tried calling the DOT IT support but was told they don't deal with this and there was no one at telstra to help. Is this correct? Can some one help me? I am normally ok with tech stuff but feel out of my depth with this.

 

Cheers

 

Katie

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: VPN with Telstra DEVG2020 Help

Tech Support do not assist with advanced configurations such as VPN.

 

- Review the information that is available in the user guide here: https://www.telstra.com.au/content/dam/tcom/small-business/bundles/pdf/business-dot-netgear-DEVG2020...;

- Contact Telstra Platinum on 1800 202 766 or a private computer  technician if you require further assistance. 

 

- Shelly

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