Small Business

DOT (Digital Office Technology)™

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Level 1: Cadet

We have been switch to NBN HFC for the last 3-4 months and we are constantly losing connection, not the NBN box but the provided Gateway Pro. Wireless signal works but the internet connection gets dropped and definitely not the wireless signal going ...

Level 1: Cadet

My business NBN modem was linked to the wrong phone/ADSL line as it sits next to another business modem. It was working fine but now I connected the actual phone line but unable to re-enter my username and password. The page prompting me to enter tho ...

Level 1: Cadet

Hi, I Have a DOT System with Auto Attendant, I now need Multi Level Auto Attendant which clearly states in the Auto Attendant info sheets and in the commpolit system is something that they can do... 4 weeks on 15 phone calls and as many emails, a $99 ...

Level 1: Cadet

Having so much hassle trying to get a business connection, ordered 10/12/17 nbn tech has been out now waiting for phone to be connected. Have phone number and a line has been at the property for years. Business opening has been advertised for 1/3 bas ...

Level 1: Cadet

I am a DOT customer, how do phone spammers bypass call forward .. 

Level 1: Cadet

Hi Just connected to a DOT service yesterday and subsequently no phone calls on the main business line. We have used several different operators via 132000 and no one can assist. please help

Level 3: Gumshoe

I am a Telstra DoT Business Broadband Customer. I'm trying to start using the DoT App. I've installed the DOT App on my Windows PC and my iPhone. The DOT Support gave me my username and password. The logon does not work. The error messages I see on e ...

Level 1: Cadet

I'm looking to find a way to connect a number of cordless phones to 3 specific locations. There are no dedicated PCs I can use for this, I'd like to connect a phone directly into the network via an Ethernet cable. It sounds simple enough but having i ...

Level 1: Cadet

What is the process to churn a service away from Telstra. When you have a DOT connected on either ADSL or NBN. Why is it so difficult? Why can no other provider seem to be able to do this without huge issues? Is there a simpler way or is there no opt ...

Level 2: Rookie

Dear Telstra, we have on of the best VoIP phones on the current market for small businesses.
(As I know from many Telstra Support phone calls, you might not be familiar with the term VoIP. No worries, it's the same as an IP Phone, except that VoIP is ...

Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

Level 1: Cadet

Please advise process to complete above for a new digitl business land-line

Level 3: Gumshoe

Hey Guys, Captains Log: Wednesday 22/09/16 Still no sign of intelligent life anywhere. It is day six trying to configure my local PBX so that i can have a phone system that works. Everyone that i speak to at Telstra just transfers myself onto someone ...

Level 2: Rookie

We've just transitioned from ADSL2+ Internet with analogue PSTN phones on copper to NBN fire-to-the-premise for the Internet and SIP phones through Telstra DOT. Which ports do we need to open to allow the IP phone traffic through our firewall? We've ...

Level 1: Cadet

Hi, We arelooking to get TELSTRA web hosting,However im not able to fine any specific details in regards of upload speed on hosting andif there is a actual usage limit. We currently hosting with other company and our upload on the server webpage acce ...

Level 2: Rookie

Can I have any of the Telstra Digital Office Technology products connected to my residential Telstra service?

Level 2: Rookie

My brother's work has just upgraded from bigpond to telstra business and we now have the Telstra Netgear DEVG2020 router installed.  The technician that attended was helpful, and I was able to setup all port forwarding, remote access, remote desktop, ...

Level 1: Cadet

Have been on DOT for a couple of year now, and am generally happy with it. One issue that we would like to see resolved however... We advertise our Auto Attendant number as our main business number on our stationary and advertising etc. Callers can s ...

Level 4: Private Eye

Hi,  I'm looking at trying to set up a Brother HL-2130 Printer onto the DEVG2020 printer so that it can be shared across the network. It only has a USB port on it, (no Ethernet), and I'm wondering whether I can share the printer across the network vi ...

Level 3: Gumshoe

Subject says it all, is the SRP527W as used in Telstra digital installs susceptible?  Current firmware is 1.01.28 (002). Also are there any updates? Cheers.

Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully. ...

Level 1: Cadet

I changed my business over to the nbn on the dot system months ago but was told you dont support a free email box on the dot system. I now have to pay $79 a year to have an email box for my business. Why, when every other provider of the nbn supply f ...

Level 1: Cadet

So we had our nbn installed, and now have internal issues.We used to have our DHCP handled via our server and no issues.However now i cant setup dhcp relay or even alter the dns settings handed out via the router dhcp. If i disable the Router DHCP, o ...

Level 1: Cadet

I use the DOT windows app on my PC's.At work the PC is connected to a small Windows domain and at home a small peer-to-peer network. I use the same login at both work and home.The software works well from my home PC but at work a call will quite ofte ...

Level 1: Cadet

Hi , I have a customer that has recently signed up for Telstra's Digital office technology. They initally signed up for 4 handsets , but have since had the need for another 2, the customer has purchased the addtional 2 handsets the same model as what ...

Level 1: Cadet

None of the links in the emails I recieved work. Whats the URL to setup your phones?

Level 1: Cadet

Hi Guys I now have the DEVG2020 router with my Telstra Digital Business i still have the old Thomson router that i would like to use as a switch and wireless AP. is this possible to do>? what settings do i need to change to make it possible

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