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DOT (Digital Office Technology)™

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THinkAlex
Level 2: Rookie

Dear Telstra, we have on of the best VoIP phones on the current market for small businesses.
(As I know from many Telstra Support phone calls, you might not be familiar with the term VoIP. No worries, it's the same as an IP Phone, except that VoIP is ...

Steve1975
Level 1: Cadet

Hi, Today, one of our clients (who is on a DOT account), received a message which Outlook flagged as spam/potentially malicious. He didn't open any attachments. Ever since then, his Outlook has a constant error at bottom right: ! Task 'person@domain. ...

LouB2017
Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my bigpond.com account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

tcrosbie7
Level 1: Cadet

Hi everyone, So I picked up a second hand Panasonic TGP500 SIP base + 4 handsets today. Trying to login to the web interface to no avail. Have tried to factory reset using the Menu -> #739 process but it seems it only resets the 'user' username to a ...

sKraeL
Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully.http://www.telstra.com.au ...

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

1it
Level 1: Cadet

Hello, We have a lot of customers who sign up for Telstra DOT bundles. All of our customers use their own dedicated networking equipment (routers / switches etc.). When Telstra arrive to install a DOT bundle, the customer is forced to use the Telstra ...

BRADM2
Level 1: Cadet

Hi All, We're looking to relocate a small business using our existing DOT. However we have two (potentially) complicating matters where I'm hoping to get some advice! 1. First, the location we're moving to is a shared / co-working space, which will n ...

BigCheese36
Level 2: Rookie

I am thinking of moving from Biz Essentials ADSL2+ & PSTN Line to DOT Internet + VOIP Line when NBN FTTN becomes available for us later in Feb 17.  It comes with a Telstra Gateway Pro ("TGP") Modem/Router and I want to be sure that this is going to w ...

queechy
Level 1: Cadet

I have a net gear devg2020 with dot tech but the wifi range is not goodWhat can I change it too?

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

ShoalBayNews
Level 1: Cadet

Please advise process to complete above for a new digitl business land-line

Invasion
Level 3: Gumshoe

Hey Guys, Captains Log: Wednesday 22/09/16 Still no sign of intelligent life anywhere. It is day six trying to configure my local PBX so that i can have a phone system that works. Everyone that i speak to at Telstra just transfers myself onto someone ...

cadbase
Level 2: Rookie

We've just transitioned from ADSL2+ Internet with analogue PSTN phones on copper to NBN fire-to-the-premise for the Internet and SIP phones through Telstra DOT. Which ports do we need to open to allow the IP phone traffic through our firewall? We've ...

maxros11
Level 1: Cadet

Hi, We arelooking to get TELSTRA web hosting,However im not able to fine any specific details in regards of upload speed on hosting andif there is a actual usage limit. We currently hosting with other company and our upload on the server webpage acce ...

Steve-1
Level 2: Rookie

Can I have any of the Telstra Digital Office Technology products connected to my residential Telstra service?

odie12
Level 2: Rookie

My brother's work has just upgraded from bigpond to telstra business and we now have the Telstra Netgear DEVG2020 router installed.  The technician that attended was helpful, and I was able to setup all port forwarding, remote access, remote desktop, ...

4WAG
Level 1: Cadet

Have been on DOT for a couple of year now, and am generally happy with it. One issue that we would like to see resolved however... We advertise our Auto Attendant number as our main business number on our stationary and advertising etc. Callers can s ...

jorr17
Level 4: Private Eye

Hi,  I'm looking at trying to set up a Brother HL-2130 Printer onto the DEVG2020 printer so that it can be shared across the network. It only has a USB port on it, (no Ethernet), and I'm wondering whether I can share the printer across the network vi ...

SergeB
Level 3: Gumshoe

Subject says it all, is the SRP527W as used in Telstra digital installs susceptible?  Current firmware is 1.01.28 (002). Also are there any updates? Cheers.

LouB2017
Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my bigpond.com account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

sKraeL
Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully.http://www.telstra.com.au ...

sdmcall
Level 1: Cadet

I changed my business over to the nbn on the dot system months ago but was told you dont support a free email box on the dot system. I now have to pay $79 a year to have an email box for my business. Why, when every other provider of the nbn supply f ...

TheMrKarter77
Level 1: Cadet

So we had our nbn installed, and now have internal issues.We used to have our DHCP handled via our server and no issues.However now i cant setup dhcp relay or even alter the dns settings handed out via the router dhcp. If i disable the Router DHCP, o ...

HMike
Level 1: Cadet

I use the DOT windows app on my PC's.At work the PC is connected to a small Windows domain and at home a small peer-to-peer network. I use the same login at both work and home.The software works well from my home PC but at work a call will quite ofte ...

DavidS80
Level 1: Cadet

Hi , I have a customer that has recently signed up for Telstra's Digital office technology. They initally signed up for 4 handsets , but have since had the need for another 2, the customer has purchased the addtional 2 handsets the same model as what ...

cjbroad
Level 1: Cadet

None of the links in the emails I recieved work. Whats the URL to setup your phones?

warrick
Level 1: Cadet

Hi Guys I now have the DEVG2020 router with my Telstra Digital Business i still have the old Thomson router that i would like to use as a switch and wireless AP. is this possible to do>? what settings do i need to change to make it possible