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DOT (Digital Office Technology)™

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DineshSCBS
Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/c ...

Jr168
Level 1: Cadet

I am connecting to Nbn Telstra and have been told by a Telstra rep that I need a new modem for small business and they have suggested a netgear I cannot understand why they would not recommend a Telstra modem

David164
Level 1: Cadet

I am trying to install a USB hard drive on my Telstra NetGear V7610. Per the documentation it is automatically visible, however, I cannot see the connected drive (even though it shows when I connect to the router admin console). I have tried using ft ...

TheJess1
Level 1: Cadet

This is the second outage in as many months, customers cant call me. (this line has been disconnected) I can call out and internet still works fine DOT doesn't work and all my diverts stop working What more can be done as no cause or help from telstr ...

Neil_Fraser83
Level 1: Cadet

Hi There,I am currently trying to configure a Telstra Gateway Pro to work with a prepaid dongle. The dongle works fine connected to a PC, and the modem detects the dongle as it displys the RF signal ok however it will not connect for some reason.I am ...

BlingCLosby
Level 1: Cadet

Now up to Netgear V7610 number 7 in just on 2 years.Thats count them 1.2.3.4.5.6.7 replacement routers (across 2 Locations) These things are #^!* Can someone please suggest me an alternative.

brisbane2byron
Level 1: Cadet

I spoke to a technician this morning as Call Conductor wouldn't accept my login credentials. He said there was an issue with the Call Conductor. Any ETA on this being fixed?

WDYC
Level 1: Cadet

I cannot one emails to Big pond as I get the below as you can see I cannot even send an email to the support desk to help??my isp is: [edited to remove IP address]Message not deliveredThere was a problem delivering your message to postmaster@bigpond. ...

NumbersGuy
Level 2: Rookie

Hey guys, is there a way to buy and manage any of the special (smart numbers ACMA calls them) with Telstra? can Telstra buy one (or many) for me and configure for my business when I have a voice service with Telstra? where can I find more info about ...

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

ShoalBayNews
Level 1: Cadet

Please advise process to complete above for a new digitl business land-line

Invasion
Level 3: Gumshoe

Hey Guys, Captains Log: Wednesday 22/09/16 Still no sign of intelligent life anywhere. It is day six trying to configure my local PBX so that i can have a phone system that works. Everyone that i speak to at Telstra just transfers myself onto someone ...

cadbase
Level 2: Rookie

We've just transitioned from ADSL2+ Internet with analogue PSTN phones on copper to NBN fire-to-the-premise for the Internet and SIP phones through Telstra DOT. Which ports do we need to open to allow the IP phone traffic through our firewall? We've ...

maxros11
Level 1: Cadet

Hi, We arelooking to get TELSTRA web hosting,However im not able to fine any specific details in regards of upload speed on hosting andif there is a actual usage limit. We currently hosting with other company and our upload on the server webpage acce ...

Steve-1
Level 2: Rookie

Can I have any of the Telstra Digital Office Technology products connected to my residential Telstra service?

odie12
Level 2: Rookie

My brother's work has just upgraded from bigpond to telstra business and we now have the Telstra Netgear DEVG2020 router installed.  The technician that attended was helpful, and I was able to setup all port forwarding, remote access, remote desktop, ...

4WAG
Level 1: Cadet

Have been on DOT for a couple of year now, and am generally happy with it. One issue that we would like to see resolved however... We advertise our Auto Attendant number as our main business number on our stationary and advertising etc. Callers can s ...

jorr17
Level 4: Private Eye

Hi,  I'm looking at trying to set up a Brother HL-2130 Printer onto the DEVG2020 printer so that it can be shared across the network. It only has a USB port on it, (no Ethernet), and I'm wondering whether I can share the printer across the network vi ...

Jr168
Level 1: Cadet

I am connecting to Nbn Telstra and have been told by a Telstra rep that I need a new modem for small business and they have suggested a netgear I cannot understand why they would not recommend a Telstra modem

BlingCLosby
Level 1: Cadet

Now up to Netgear V7610 number 7 in just on 2 years.Thats count them 1.2.3.4.5.6.7 replacement routers (across 2 Locations) These things are #^!* Can someone please suggest me an alternative.

Meg_MYOB
Level 1: Cadet

Hi, I have a telstra t48g. If I try and redial a number that I missed I get 'SIP XSI authorisation failed'Please can anyone help? as it would be handy not to have to write the number down just to call them back.Thanks.

LouB2017
Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my bigpond.com account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

sKraeL
Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully.http://www.telstra.com.au ...

sdmcall
Level 1: Cadet

I changed my business over to the nbn on the dot system months ago but was told you dont support a free email box on the dot system. I now have to pay $79 a year to have an email box for my business. Why, when every other provider of the nbn supply f ...

TheMrKarter77
Level 1: Cadet

So we had our nbn installed, and now have internal issues.We used to have our DHCP handled via our server and no issues.However now i cant setup dhcp relay or even alter the dns settings handed out via the router dhcp. If i disable the Router DHCP, o ...

HMike
Level 1: Cadet

I use the DOT windows app on my PC's.At work the PC is connected to a small Windows domain and at home a small peer-to-peer network. I use the same login at both work and home.The software works well from my home PC but at work a call will quite ofte ...

DavidS80
Level 1: Cadet

Hi , I have a customer that has recently signed up for Telstra's Digital office technology. They initally signed up for 4 handsets , but have since had the need for another 2, the customer has purchased the addtional 2 handsets the same model as what ...

cjbroad
Level 1: Cadet

None of the links in the emails I recieved work. Whats the URL to setup your phones?

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