Level 1: Cadet

v7610 connecting to prepaid 4GX dongle

Hi There,

I am currently trying to configure a Telstra Gateway Pro to work with a prepaid dongle. The dongle works fine connected to a PC, and the modem detects the dongle as it displys the RF signal ok however it will not connect for some reason.

I am using telstra.internet as the APN
Dial string is *99#
Connection protocol is IP

Can you please advise what setting I should be looking at?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 1: Cadet

Re: v7610 connecting to prepaid 4GX dongle

Bump. I'd appreciate some feedback if anyone has had any experience?
Telstra (Retired)
Telstra (Retired)

Re: v7610 connecting to prepaid 4GX dongle

Can you confirm the model of the USB device that you are trying to connect with?

The supported USB Mobile Broadband devices (listed on page 50 of the user guide) is the Telstra USB 4G (Netgear AC320u) and the Telstra 4GX USB Pro (Huawei e8372)


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your business services on your mobile with the Telstra 24x7® App

Find out more