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Hi I need a straight answer here , no one at Telstra that ive Spoken to via phone can help me . I am on a pre paid extra plan and after reading on my telstra 24/7 app that Apple Music streaming does not consume my data I decided to pay for the $12 per month subscription . However , after checking my data use after 3 to 4 hours of streaming a few albums I see that I used about 600 mb in data ! I rang Telstra and they have no knowledge of Apple Music streamed data being unmetered on my Telstra pre paid account . What’s the go ?
If that is based on your data in the account (as the data usage on the phone meter will not account for unmetered data as it is only showing you how much data is running through your phone) and you are only streaming and your phone is set to the APN telstra.wap and you aren't using any VPN services or proxies (as they can cause it to not route the same and not pick up right) then you would be best to speak to prepaid billing to get it investigated. If you aren't able to get a suitable resolution with the support team the only option would be to get it loaded as a complaint and then the complaints team can investigate it further.