Imac73
Level 1: Cadet

Apple Music streaming is chewing my data !!

Hi I need a straight answer here , no one at Telstra that ive Spoken to via phone can help me . I am on a pre paid extra plan and after reading on my telstra 24/7 app that Apple Music streaming does not consume my data I decided to pay for the $12 per month subscription . However , after checking my data use after 3 to 4 hours of streaming a few albums I see that I used about 600 mb in data ! I rang Telstra and they have no knowledge of Apple Music streamed data being unmetered on my Telstra pre paid account . What’s the go ?

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Apple Music streaming is chewing my data !!

Data used for streaming Apple music is free for post paid and prepaid Telstra Accounts. See link below.

https://help.netflix.com/en/node/43701

Has the amount of data used decreased your data balance by 600 MB?
Level 25: The Singularity
Level 25: The Singularity

Re: Apple Music streaming is chewing my data !!

Streaming music is data free, but if you have downloaded anything (music included), or watched videos, then that data gets counted.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Imac73
Level 1: Cadet

Re: Apple Music streaming is chewing my data !!

I did not download any music, videos etc. I only “Streamed” the music. My data was used. Can someone please help
Imac73
Level 1: Cadet

Re: Apple Music streaming is chewing my data !!

Yes. Streaming the music has taken of 600 plus mb
Level 24: Supreme Being
Level 24: Supreme Being

Re: Apple Music streaming is chewing my data !!

If that is based on your data in the account (as the data usage on the phone meter will not account for unmetered data as it is only showing you how much data is running through your phone) and you are only streaming and your phone is set to the APN telstra.wap and you aren't using any VPN services or proxies (as they can cause it to not route the same and not pick up right) then you would be best to speak to prepaid billing to get it investigated. If you aren't able to get a suitable resolution with the support team the only option would be to get it loaded as a complaint and then the complaints team can investigate it further.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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