CrowdSupport®
Ash410
Level 1: Cadet

Bill

Answered
So my last bill was $109. It’s usually $99 if I go over my limit of 2GB and $89 if I don’t go over. Can you please tell me why it’s $10 extra? I definitely didn’t go over my data allowance twice, I have unlimited wifi at home and early use internet when I’m out.
1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Bill

You'll need to give billing a call on 132200 to discuss your account and the reasons for the charges.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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1 REPLY 1
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Bill

You'll need to give billing a call on 132200 to discuss your account and the reasons for the charges.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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