Hi Shazza70,
Have you contacted the Pre-Paid team like I suggested in your previous post?
https://crowdsupport.telstra.com.au/t5/Pre-Paid-Mobiles/Bonus-data/td-p/831866
No-one has access to your Account on Crowdsupport. The only way you can get this sorted is by ringing the Pre-Paid team on 1258880 or 132200.
Or use Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f
Also, in future don't post personal details like your mobile number on Crowdsupport. This is a public forum which is viewed worldwide.
I've notified a Moderator to remove it.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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Hello