Hi Shazza70,
Have you contacted the Pre-Paid team like I suggested in your previous post?
https://crowdsupport.telstra.com.au/t5/Pre-Paid-Mobiles/Bonus-data/td-p/831866
No-one has access to your Account on Crowdsupport. The only way you can get this sorted is by ringing the Pre-Paid team on 1258880 or 132200.
Or use Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f
Also, in future don't post personal details like your mobile number on Crowdsupport. This is a public forum which is viewed worldwide.
I've notified a Moderator to remove it.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Hello
