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Abmcd
Level 1: Cadet

Cap credit and data?

Is there a way to stop data usage once my plan cap is reached so it doesn't incurs excess data charges?

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4 REPLIES 4
shinku-hadouken
Level 3: Gumshoe

Re: Cap credit and data?

Once you reached the data limit, you will be charged $2/MB from the existing money amount or Cap credit. You can just turn off the mobile data from your handset if you think you have used up your data allowance so that it will not chew up your precious credit.

Telstra (Retired)
Telstra (Retired)

Re: Cap credit and data?

Hi Abmcd, 

There is if you have a usage meter installed on your phone, which some Android phones offer. 

Otherwise no sorry. 

However, please note that the charge is not $2 per MB unless you have a Pre-Paid service. If you have a Mobile service on a contract, then it's between $0.10 per MB and $0.25 per MB

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HoldenCaulfield
Level 1: Cadet

Re: Cap credit and data?

It seems farcical that you cannot simply arrange for no more charges to be incurred once a data limit is reached.  Obviously Telsta doesn't want to lose the millions it charges customers in excess data fees each month but hardly seems fair on the consumer, given data use is more difficult to monitor than say the old fixed fee phone calls.  Yet another issue for the telecommunication ombudsman me thinks.

Support Team
Support Team

Re: Cap credit and data?

Hi HoldenCaulfield,

We appreciate your feedback however this isn't an option that's currently available

You can check detailed usage via My Account just click on service (I.E. Mobile) > Click recent charges > Click view detailed usage > Click download usage > Click download for current usage (or select & enter in the specific date range)

 
This may help you pin point exactly what's causing your additional usage.
 
Also, how do you currently monitor your usage? I personally use My Account http://tel.st/cpyn & our 24x7 app
http://www.telstra.com.au/my-account/telstra-24x7-app/ as it is updated within 48 hours however data is usually current as of about 6 hours ago. 
(Consumer services are now updated real time within 15 mins)
 
If you need a hand with the app or setting up My Account, please chat to us via http://tel.st/8qpr .
 
I'd recommend having a read here http://crowdsupport.telstra.com.au/t5/Data-Usage/Increase-in-Mobile-Data-usage-with-Smartphones-and-... for some tips on how to minimise usage. I personally found my own usage increase due to the recent update that auto plays videos on Facebook & once I changed to over to "Wi-Fi only" found the usage decrease.
 
Please add on an additional data pack to avoid excess usage charges.
 
 
If above doesn't help & you'd like us to investigate further, please contact our 24x7 billing team on 132200 or online via http://tel.st/49kl
 
If you feel there is an issue with the device, it would be best to have one of tech bar consultants assess at a store & if necessary, have it sent away to our national repair centre. If available, they'll be able to provide a loan phone. If this is quite a distance, we can arrange for a recovery bag to be sent however this may take longer than heading to a store. You can find the closest store via http://tel.st/uyc2
 
Let me know if you have any further queries 

____________________

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