My data allowance suddenly went from 20gb to 70gb. No warning as to why. Just a text message saying now I had 70gb.
I am still under contract until November 2019.
What's going on Telstra? Have I been moved onto a new plan?
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I tried the 24/7 chat and also phoned and the staff could not give me a straight answer. I ended up going into a Telstra store and they suspected that Telstra are just doing a courtesy upgrade because of the new plans they're rolling out.
Yep they were completely useless and had no idea what was going on. I swear a few years back I spoke to call center reps that were based in Australia and not in India or the like.