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Timbolismo
Level 1: Cadet

Data allowance sudden increase

My data allowance suddenly went from 20gb to 70gb. No warning as to why. Just a text message saying now I had 70gb.

I am still under contract until November 2019.

What's going on Telstra? Have I been moved onto a new plan?

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4 REPLIES 4
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Level 23: Superhero
Level 23: Superhero

Re: Data allowance sudden increase

You'll need to speak with the mobiles billing team on 13 22 00
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
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KJ31
Level 1: Cadet

Re: Data allowance sudden increase

Did you find out what this is? Same thing happened to me

Timbolismo
Level 1: Cadet

Re: Data allowance sudden increase

I tried the 24/7 chat and also phoned and the staff could not give me a straight answer. I ended up going into a Telstra store and they suspected that Telstra are just doing a courtesy upgrade because of the new plans they're rolling out.

Timbolismo
Level 1: Cadet

Re: Data allowance sudden increase

Yep they were completely useless and had no idea what was going on. I swear a few years back I spoke to call center reps that were based in Australia and not in India or the like. 

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