Timbolismo
Level 1: Cadet

Data allowance sudden increase

My data allowance suddenly went from 20gb to 70gb. No warning as to why. Just a text message saying now I had 70gb.

I am still under contract until November 2019.

What's going on Telstra? Have I been moved onto a new plan?

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4 REPLIES 4
Level 22: Superhuman
Level 22: Superhuman

Re: Data allowance sudden increase

You'll need to speak with the mobiles billing team on 13 22 00
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

KJ31
Level 1: Cadet

Re: Data allowance sudden increase

Did you find out what this is? Same thing happened to me

Timbolismo
Level 1: Cadet

Re: Data allowance sudden increase

I tried the 24/7 chat and also phoned and the staff could not give me a straight answer. I ended up going into a Telstra store and they suspected that Telstra are just doing a courtesy upgrade because of the new plans they're rolling out.

Highlighted
Timbolismo
Level 1: Cadet

Re: Data allowance sudden increase

Yep they were completely useless and had no idea what was going on. I swear a few years back I spoke to call center reps that were based in Australia and not in India or the like. 

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